Évaluations de JW Marriott Hotel Changsha

Great hotel, good location, friendly staff. Met the GM during check in and he kindly approached to say hi seeing that I'm from SIN.

The hotel looks new and the facilities are maintained well. The breakfast is ok, and the staff are very friendly and helpful.

It was a pleasant stay. Live band was a highlight. The only mark down is that there isn’t clear separation of smoking and nonsmoking area in the bar. I was torn between wanting to enjoy the live band but want to stay away from second hand smoke.

Very new hotel. Buffet is especially good. Although the hotel is slightly far away from city centre, the metro is just right next to the hotel.

Hardware is splendid, software is subpar. Instead of a warm welcome during check in, we got a "cold and robotic" reception which is not something we would expect from a JW Marriott label. Maybe good help is difficult to recruit these days 😒

You would expect a 5 star hotel to be clean and provide excellent service… however we were disappointed especially after my friend recommended me to stay here since he was here a month ago. First thing I noticed was a wet floor after entering the guest lobby, thankfully they cleaned it after I told them. Second was our room was not clean, other than the basics like clean sheets and bathroom but the main table wasn’t wiped and they didn’t even vacuum the floor (especially the carpet) at check in and the day after. When we were checking in, the reception staff did not even inform us of how to access the wifi (maybe it is assumed to be common sense) nor did they let us know that we had late check out, had free mini bar soft drinks and we also had no welcome note (these small touches may seem minuscule since the TV says welcome however you would hope that an extra mile is taken at a great brand like JW Marriott). I hope these issues are able to be rectified for other guest, after all information and attentiveness is king in the service industry. The location is also not the most central but that is a personal preference given my short trip! I will have to give a special mention to the male receptionist that helped us a lot with our alipay, thank you again 😊

harry，alyson，sabrina are very helpful and kind. Would come back again!

Very nice

Callie，Sibyl, Eliane，Yancy，Enya，Layla，Emily

表扬前台harry eileen alyson sabrina

suggest to allow the guest open window in a 10 centimeters length, as a new hotel strong smell is normal but take hotel maintenance prior to guest comfort is not right. There’s always a way to make both sides happy i.e. do not seal the window at the first half year of opening. In room dining is always a challenge to a new hotel but guest wouldn’t care when they received sloppy lasagna, over night taste fried rice and warm smoothie. Same level hotel room service in Europe and US are fresh and crispy, in China seems very straggle to make same standard.

它家的特色應該就是酒廊調酒🍸。國內行政酒廊主動提供免費調酒服務的真的不多，這點是特色。調酒小姑娘小許甜美熱情，手藝不錯，還會特地根據你的口味去搭配，並且能準確叫出你的姓氏，讓人有種賓至如歸的感覺，強烈推薦。

酒店所處位置很好，去哪裡都不遠，整體又比較安靜。房間空間也不錯，衞生間很大，浴缸也可以請服務員提前套好泡澡袋，服務很好，基本上的需求一個電話都會馬上安排。服務中心的 Lucky 非常好，一直很耐心幫助解決問題，酒店附近也有一些比較好吃的本地人都會去的飯店，下次去長沙玩還會住這裏

入住前就在網上刷到長沙JW萬豪是國內JW天花板。確實服務很棒，特別點名表揚行政酒廊的Ella很專業，服務很周到，每次入住都給我提供家一般的温暖，這次房間安排的也很滿意，房間很寬敞，視野很棒。樓下就是地鐵1號線，去五一廣場黃興廣場都很方便，連續2天逛吃逛吃，再泡個腳，好舒服。長沙首選JW了~