Évaluations de JW Marriott Hotel Changsha

The property would be perfect if soundproofing and their lift waiting time can be improved.

The hotel looks new and the facilities are maintained well. The breakfast is ok, and the staff are very friendly and helpful.

It was a pleasant stay. Live band was a highlight. The only mark down is that there isn’t clear separation of smoking and nonsmoking area in the bar. I was torn between wanting to enjoy the live band but want to stay away from second hand smoke.

Very new hotel. Buffet is especially good. Although the hotel is slightly far away from city centre, the metro is just right next to the hotel.

Hardware is splendid, software is subpar. Instead of a warm welcome during check in, we got a "cold and robotic" reception which is not something we would expect from a JW Marriott label. Maybe good help is difficult to recruit these days 😒

You would expect a 5 star hotel to be clean and provide excellent service… however we were disappointed especially after my friend recommended me to stay here since he was here a month ago. First thing I noticed was a wet floor after entering the guest lobby, thankfully they cleaned it after I told them. Second was our room was not clean, other than the basics like clean sheets and bathroom but the main table wasn’t wiped and they didn’t even vacuum the floor (especially the carpet) at check in and the day after. When we were checking in, the reception staff did not even inform us of how to access the wifi (maybe it is assumed to be common sense) nor did they let us know that we had late check out, had free mini bar soft drinks and we also had no welcome note (these small touches may seem minuscule since the TV says welcome however you would hope that an extra mile is taken at a great brand like JW Marriott). I hope these issues are able to be rectified for other guest, after all information and attentiveness is king in the service industry. The location is also not the most central but that is a personal preference given my short trip! I will have to give a special mention to the male receptionist that helped us a lot with our alipay, thank you again 😊

harry，alyson，sabrina are very helpful and kind. Would come back again!

Very nice

Callie，Sibyl, Eliane，Yancy，Enya，Layla，Emily

表扬前台harry eileen alyson sabrina

suggest to allow the guest open window in a 10 centimeters length, as a new hotel strong smell is normal but take hotel maintenance prior to guest comfort is not right. There’s always a way to make both sides happy i.e. do not seal the window at the first half year of opening. In room dining is always a challenge to a new hotel but guest wouldn’t care when they received sloppy lasagna, over night taste fried rice and warm smoothie. Same level hotel room service in Europe and US are fresh and crispy, in China seems very straggle to make same standard.

今年五一來過一次 人很多 房價也比現在貴 但是體驗感真的不錯 孩子很喜歡 連住了好幾天 孩子還特別愛吃這裏的早餐 但是這次感覺真的太拉垮了 從停車到辦理入住都不順 早餐九點半過去的時候好多東西就都沒有了 等了好久都沒等到 杯子更是轉了好幾圈都沒找到 水果供應的也不及時 旅遊旺季的時候服務都能跟上 淡季了就這麼敷衍嘛

設施：房間設施簡潔大方寬敞舒適 衞生：乾淨清爽 環境：小姐姐給我們安排的房間特別好，朝向視野非常開闊，晚上夜景很好看 服務：服務員小哥哥小姐姐們都非常熱情，而且都好帥好美，非常喜歡👍酒店很好的一點是小朋友早餐非常友好，十幾歲的小朋友早餐都是免費，非常適合我們家庭娃多的，很貼心大氣。希望下次有機會再去長沙依然會選擇JW萬豪酒店。

Yancy和Lucky都很細緻，在我到店前就給我打好電話，詢問好我的到店時間，還問我需要準備一些什麼，在入住期間，酒店的員工都很耐心，服務都非常好，是一次非常不錯的體驗[玫瑰][玫瑰][玫瑰]