Avis : Centara Riverside Hotel Chiang Mai

Réponse de l'établissement: Cher 高级双人间Merci d'avoir pris le temps de partager vos commentaires. C'est merveilleux de recevoir votre aimable critique sur votre récent séjour chez nous. Nous nous efforçons de garantir à chaque client la meilleure expérience possible et vos commentaires positifs sont vraiment enrichissants. Nous sommes impatients de vous accueillir pour un autre séjour agréable. Cordialement, L'équipe de direction de l'hôtel Centara Riverside Hotel Chiang Mai

Réponse de l'établissement: Cher invité, Nous tenons à vous présenter mes sincères excuses pour l'expérience décevante que vous avez vécue lors de votre séjour au Centara Riverside Hotel Chiang Mai. Votre retour est important pour nous et nous regrettons de ne pas avoir répondu à vos attentes. Nous apprécions vos commentaires et travaillerons à améliorer ces aspects afin d'offrir une expérience plus satisfaisante à nos clients. Merci encore de partager vos préoccupations et nous espérons avoir l'occasion d'améliorer votre perception de notre hôtel. Cordialement, L'équipe de direction Centara Hôtel Riverside à Chiang Mai

Réponse de l'établissement: Dear Melchor,Thank you very much for your perfect rating and kind words.We are truly delighted to hear that you had a fantastic stay with us. Your satisfaction is our greatest reward, and your feedback inspires us to continue delivering exceptional experience for all our guests.We look forward to welcoming you back to Centara Riverside Hotel Chiang Mai in the near future.Sincerely yours,The Management TeamCentara Riverside Hotel Chiang Mai

Réponse de l'établissement: Dear noblewin,Thank you for sharing your feedback following your recent stay with us.We are pleased to know that you appreciated the spacious and well-equipped room, as well as the courteous service provided by our team. Your kind remarks will certainly be shared with them as encouragement.We regret to hear that the softness of the mattress caused you discomfort. Your feedback is valuable, and we will review our bedding options to ensure better sleep quality for our guests. Please do not hesitate to let us know in advance should you require a firmer mattress on your future visits—our team will be glad to make the necessary arrangements.We hope to welcome you back again for a more comfortable stay.Sincerely yours,The Management TeamCentara Riverside Hotel Chiang Mai

Réponse de l'établissement: Dear Ingtharika,Thank you sincerely for your wonderful 10/10 rating and for sharing such kind words about your recent stay with us.We are delighted to know that you found the room clean and well-equipped, as well as you enjoyed the convenience of our location. It is especially gratifying to know that our team’s friendliness and warm service left a lasting impression on you.Your kind words are a great encouragement for all of us as we continue striving to deliver heartfelt hospitality and memorable experiences to every guest.We hope to have the pleasure of welcoming you back to Centara Riverside Hotel Chiang Mai again soon.Sincerely yours,The Management TeamCentara Riverside Hotel Chiang Mai

Réponse de l'établissement: Dear GR Edelstein,Thank you sincerely for your continued loyalty and for sharing such glowing feedback.We are truly delighted to be your preferred choice in Chiang Mai and greatly appreciate your kind words about our team’s courteous and attentive service, as well as your compliments on the spacious rooms, cleanliness, comfortable beds, and dining offerings.It will be a pleasure to welcome you back to Centara Riverside Hotel Chiang Mai again soon.Sincerely yours,The Management TeamCentara Riverside Hotel Chiang Mai

Réponse de l'établissement: Dear Valued Guest,Thank you for your wonderful feedback. We are truly delighted to hear that our team’s service exceeded your expectations and that their attentiveness, professionalism, and hospitality stood out. Your kind words are greatly appreciated.We also appreciate your constructive feedback regarding the sound insulation of the closet. Your observation is valuable, and we will take it into consideration as we continue to enhance our guests’ comfort.We look forward to welcoming you again for another exceptional stay in the near future.Sincerely yours,The Management TeamCentara Riverside Hotel Chiang Mai

Réponse de l'établissement: Dear Nantamada Faber,Thank you very much for your recent stay and for taking the time to share your valuable feedback.We are delighted to hear that you enjoyed the panoramic view and our breakfast offerings. Your kind words encourage our team to continue delivering memorable experiences. We also acknowledge your observation regarding the hotel's age. Please rest assured that we are continuously enhancing our facilities to maintain comfort for all our guests.We look forward to welcoming you back to Centara Riverside Hotel Chiang Mai in the near future.Sincerely yours,The Management TeamCentara Riverside Hotel Chiang Mai

Réponse de l'établissement: Dear Valued Guest,Thank you for taking the time to share your feedback. We are pleased to hear that you found our location convenient and appreciated the cleanliness of your room. While we acknowledge your comment regarding the room’s condition, please rest assured that we are continuously working on maintaining and enhancing our accommodations to ensure a comfortable stay for all our guests.We appreciate your support and hope to have the pleasure of welcoming you back in the near future.Sincerely yours,The Management TeamCentara Riverside Hotel Chiang Mai

Réponse de l'établissement: Dear Boon Tien,Thank you for taking the time to rate your experience at Centara Riverside Hotel Chiang Mai. We are pleased to hear that your request for a high-floor room with a panoramic view was met to your satisfaction and that you enjoyed the spaciousness of the room. It is great to know that you found nearby dining options convenient and easily accessible.We appreciate your perspective on the surrounding area and understand that reaching more tourist attractions may require short rides. Your feedback is valuable, and we hope to have the pleasure of welcoming you again for another enjoyable stay.Sincerely yours,The Management TeamCentara Riverside Hotel Chiang Mai

Réponse de l'établissement: Dear Milad,Thank you for your valuable feedback. We sincerely apologize for the issues you experienced with the hot water and the room facilities. Please be assured that we are currently working on improvements to enhance the comfort of our guests, including addressing the water temperature stability and ensuring better amenities. We are also in the process of refurbishing certain areas of the hotel to create a more modern and enjoyable stay for all guests.We truly appreciate your review and hope to have the opportunity to welcome you again for a more comfortable experience.Sincerely yours,The Management TeamCentara Riverside Hotel Chiang Mai