Avis : Champneys Henlow

I booked and paid for a superior room based on your offer, as I have stayed in this room before. However, I was given a shabby, small room, number 14. It seems rooms 14 and 15 are reserved for guests you no longer wish to see. The explanation from the friendly receptionist was that the hotel was fully booked, which was not true. She tried to make up for the situation with a practical gift from Champneys, but the claustrophobic room and the difficulty of accessing it with a large suitcase after a long journey were unpleasant. The hotel incorrectly judged me based on my attire, even though I intended to use their facial massage services, which were very professional, as were their massages and the products they use. Everything that was old seven years ago is now seven years older and even more worn out. Breakfasts are modest but healthy. They could use more fresh herbs, which they once grew in the spa gardens, now overgrown with weeds. Guests leave their plates and glasses on the lawn, and no one picks them up promptly. The spa lacks organization, except on weekends when older women step in to help, solving problems more quickly and efficiently. I am disappointed because it is not fair to deceive customers regarding room types. While the room lacked nothing and was regularly cleaned, it was next to a smelly toilet, and I was promised a superior room but given a standard one, as indicated on the temporary card received upon arrival. However, I must commend the lady who has diligently worked there for 30 years. It would be nice if she were friendly even when not promoting their services. If improvements are not made to the facilities and surroundings, there is no reason for me to return specially after the room switch and no difference in the price.

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Just returned from a lovely stay at Champneys. All the staff that we met were amazing. I wanted to give a shout out to Mo in the restaurant. He was friendly, professional and nothing was too much trouble. We didn't feel rushed atall whilst in the restaurant. The food was amazing and his service added to the whole experience. I love the renovations they have done at this resort. The only negative for me is the price of the treatments. I used to love a treatment but feel the prices are too high now. The dressing gowns seemed softer than ever! The cleanliness was great all over the resort. Overall, an amazing stay. Thank you to all the team at Champneys!

Thank you for such a wonderful weekend So peaceful, quiet and calm. Lots of places inside and outside to sit and relax. The gardens and woodland are perfect for a mindful walk or more energetic run All of the staff were amazing. Particular thanks to Lisa, Maddie and Clare from the housekeeping team Chloe and Virginia - great beauty therapists Toby and Jackie in the restaurant Andrew at reception All perfect

Today I was treated to a lovely spa day by my friends Julie and Mark Donnelly. Absolute bliss -lovely to return and be served by Toby Taylor - as friendly and efficient as ever - what an asset to Champneys Henlow he is. Linda Ringrow

I had the head in the clouds treatment with Tatiana. She was amazing and I literally feel like my head is in the clouds!! Thank you ☺️

Had a over night stay at champneys henlow from start to finish I have to say all the staff were very accommodating and lovely but I’d like to give a big shout out to toby who I have to say was a very well mannered young man and a credit to the spa thank you for putting up with us and making our stay so pleasurable The room we stayed in was lovely and clean and the view from the room was beautiful, breakfast and lunch was a buffet style and there was a good range for everyone to pick from , evening meal was a 3 course meal which was lovely but I feel the range of food to choose from could have been a bit better but still enjoyed it We booked treatments which were amazing and just what was needed and the pool area is lovely to just chill and relax Over all had an amazing stay hope to see you all again soon Thank you champneys

I have a fabulous manicure Today with tatijana - lovely colour and great treatment. Would recommend to anyone looking for fabulous summer nails

I spent 3 nights here and enjoyed every moment. The food is really nice, the facilities are great and the staff are very friendly. I enjoyed some wonderful treatments, including a very nice pedicure from Tatjania. Thank you for some much needed r&r!

We came here for a two night break in July- and for what we paid you really can’t fault it at all. The facilities are very nice- big pool, saunas, jacuzzis, several gyms, tennis court, lovely garden and a beautiful building. The restaurant and all meals were healthy with friendly service. All in all would recommend a stay here of you are after a relaxing, peaceful escape for a few nights.

Just had the best aqua fitnesses session yet, in 6 months of membership! Kerry had a great workout routine to an absolute banger of a soundtrack! Pool was chilly but she soon got us warmed up. Thank goodness there was no ABBA and no 80s power ballads. Excellent!

My sister and I had a wonderfully relaxing stay - as usual. The food was delicious and everything is spotlessly clean and the staff are really friendly and yet professional. . I particularly enjoyed my 100years of Champneys facial with Lina. I would highly recommend Henlow for a spa retreat.

We have been visiting the Champneys resorts since 2002 and have stayed at Henlow, Tring & Springs. Henlow has become our favourite & we now visit annually, normally for a 3-night stay. From the minute you arrive, the staff are friendly but professional. One person that you're bound to meet is Andrew on the front desk - we had met him previously. Nothing is too much trouble and Andrew is a credit to the Champneys family. You can do as much or as little as you like - there are classes and treatments available to book. Breakfast and lunch are both buffets with dinner being table service. If you're looking to relax and get away from everyday life, choose Champneys Henlow.

We recently stayed at this hotel and had quite a mixed experience. Our first room (Room 5 – a "luxe" room) was uncomfortably hot, with little to no airflow. The windows barely opened and there was no air conditioning. While we were told this was due to the building being listed, there are definitely ways around that: portable air conditioning units, for example, would make a huge difference. The room also felt dated, and the bathroom was disappointing. At one point, the water even stopped working. I woke at 4:30am feeling physically unwell due to the heat and had to move rooms at 5am with the help of the night porter. The second room, in the more modern section of the hotel (though a downgrade), was much better: better bathroom, more comfortable, but still lacked air con. The indoor pool area was also far too hot and stuffy, making it uncomfortable to enjoy. It's clear the hotel needs to rethink ventilation and cooling in multiple areas, especially as summers continue to get hotter. That said, food and drinks were very good, and the massage and spa treatments were excellent. The ducklings in the courtyard were adorable. Staff were friendly and helpful throughout. With some upgrades to guest comfort - particularly around temperature control - this hotel has the potential to be a fantastic stay.