Wyndham Cluj

The moment you step inside Wyndham Ramada Cluj, you’re hit with a funky, musty smell. That was my first impression, and sadly, it went downhill from there. The toilet in my room didn’t flush properly, the Wi-Fi was slower than a remote village in Africa, and the room was so far from the lift it took over 3 minutes to walk there. At check-in, I asked the receptionist if the hotel was full. She said no. But when I complained about the smell, broken toilet, and poor Wi-Fi, the front desk manager, Rares, suddenly told me there were no other rooms and I’d have to wait until tomorrow. So in the 5 minutes it took me to get from the lobby to my room, the whole hotel magically became full? I told him their so-called 4-star service was worth barely 1 star and that I’d write a Google review. Within 3–5 minutes, he magically appeared at my door with a “new” room that suddenly materialized. Incredible. Then there’s their ridiculous rules — this is the first hotel I’ve ever seen that forces guests to sign a waiver promising not to order food delivery or bring outside food to eat in the hotel. Break that rule? €100 fine. What kind of scam is that? On day 2, I ran out of water and called reception. Instead of simply sending some, they brought it up with a credit card machine. I was stunned. Apparently, only the small bottle of water you get at check-in is “complimentary” — after that, you pay. How am I supposed to survive 3 nights on less than 1 litre of water? In every other hotel I’ve stayed in around the world, basic drinking water is standard. For the record, every Uber driver, restaurant worker, festival staff member, and random local I met in Cluj was friendly, warm, and helpful. The only unfriendly, unhelpful, and downright unpleasant people I met in Romania were working in this hotel. Must be the air inside — that same musty smell you notice the moment you walk in. And just when I was about to post this review, I discovered they’ve conveniently disabled Google reviews and removed the review function from their own website. Says a lot, doesn’t it? If you want to enjoy Cluj, stay literally anywhere else.

Staff are friendly welcoming. Great experience. Perfect for families.

A delightful hotel with a roof top pool. Modern with good rooms. Friendly staff and great service. A great base to explore Cluj and the surrounding area. Our flight was diverted on the way which caused us to be a day late arriving. The hotel staff dealt with this in a helpful and efficient manner. Thank you.

2 nachten verbleven. Bij terugkomst dag 1 was de kamer niet schoongemaakt. Dit aangegeven bij de receptie. Werd verder niks mee gedaan. Receptioniste waarschijnlijk de cursus klantvriendelijkheid gemist. Verder mooi zwembad met fitness op het dak met 360 view over de stad. Ontbijt matig. Bediening vriendelijk. Geld niet waard.