cameliai_13
31 juillet 2021
This was my first time in Cluj so I booked solely on the basis of ranking and, all in all, I was not disappointed. Although the hotel is on a bit of a hill (be mindful if you have a problem with walking), it is pretty close to the centre and the walk is not unpleasant. The building is new and clean, the room I received (304) faced a back street, so there was no traffic noise to keep me up at night. The bathroom seemed a bit small but sufficient for one traveller, otherwise I definitely loved, loved, loved, the fact that they thought to put power outlets next to both sides of the bed (it is surprising how many hotels do not have enough power outlets). A plus also for the nightlights and the fact that the room had good light, and many seating spaces other than the bed. Due to the Covid safety measures, the breakfast was served inside the room - the choice was very good, they were very prompt at delivering it. They were also very accomodating with the fact that I had an early leave on the last day and prepared a very good take-away breakfast for me. The staff was smiling, kind, helpful, ready to intervene if someone had an issue and, overall, they seem the kind of place that takes client feedback seriously and seeks to improve the experience.
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