Avis : Aston Tropicana Hotel Bandung

Réponse de l'établissement: Dear Bapak /Ibu,Terima kasih atas ulasan positif Anda terhadap Aston Tropicana. Kami senang mendengar Anda merasa nyaman dan puas dengan kualitas pengalaman Anda. Kenyamanan dan kualitas sangat penting bagi kami, dan kami dengan senang hati memenuhi harapan Anda. Jika Anda memiliki rencana untuk kembali atau membutuhkan bantuan, jangan ragu untuk menghubungi kami. Kami berharap dapat menyambut Anda kembali di masa mendatang dengan pengalaman yang sama atau bahkan lebih baik. Sekali lagi terima kasih atas kunjungan dan ulasan positif Anda. Best Regards, Yaya S.Moechtar General Manager

Réponse de l'établissement: Dear Mr. Gerry,Thank you for sharing your recent experience with us at Aston Tropicana. We sincerely apologize for the inconvenience you faced during your check-in and the discrepancies with your room reservation.We apologize for any confusion regarding the room size and the view. We understand the importance of fulfilling reservations accurately, and we will address this issue with our front desk team to prevent similar occurrences in the future. Your feedback is valuable, and we will review our booking and room description processes to ensure accurate information is provided to our guests. We appreciate your cautionary note about assuming a view, and we will work on improving our communication in this regard.Once again, we apologize for the challenges you encountered, and we appreciate your patience in resolving the room assignment. We value your feedback, and it will certainly guide us in making improvements for a better guest experience.If there's anything else you would like to discuss or if you have additional details to share, please feel free to contact our customer service department directly.Best Regards,Yaya S.MoechtarGeneral Manager

Réponse de l'établissement: Dear Mr/Mrs, Thank you for your positive review regarding your stay at Aston Tropicana. We are delighted to hear that you were satisfied with our rooms and facilities, and found them excellent and fancy. We are also pleased to know that our service met your expectations. We always strive to provide the best to ensure the comfort and satisfaction of every guest. We look forward to welcoming you back to Aston Tropicana in the near future. Thank you for your support Best Regards, Yaya S.Moechtar General Manager

Réponse de l'établissement: Dear Mr/Mrs,Thank you for your review of Aston Tropicana. We're glad to hear that you appreciated the hotel's location, being close to CIWALK and ITB.We strive to provide a great experience for our guests, and your feedback is valuable to us. If there are any specific areas where we can improve, please let us know.Thank you once again for your comments. We hope to welcome you back to Aston Tropicana in the future for an even better stay.Best Regards,Yaya S.MoechtarGeneral Manager

Réponse de l'établissement: Dear Mr/Mrs,Thank you for taking the time to share your feedback regarding your recent stay at Aston Tropicana. We are delighted to hear that you appreciated our convenient location, friendly staff, and comprehensive amenities.However, we sincerely apologize for the cleanliness issues you encountered. We take your comments very seriously and will address these concerns with our housekeeping team to ensure that such oversights do not happen in the future.Your feedback is important to us as it helps us to improve our services. We hope to have the opportunity to welcome you back and provide a cleaner and more comfortable experienceBest Regards,Yaya S.MoechtarGeneral Manager

Réponse de l'établissement: Dear Mr/Mrs.GeeMy,Thank you for taking the time to provide feedback on your recent stay at Aston Tropicana. We appreciate your kind words regarding our helpful and warm staff. It's wonderful to hear that you enjoyed the buffet with authentic Indonesian food and the welcome drinks and snacks in the lobby.We sincerely apologize for any inconvenience you experienced with the cleanliness of the bathroom. Your feedback is valuable to us, and we will address this matter with our housekeeping team to ensure improvements are made.We value your patronage and look forward to welcoming you back on your next visit. Rest assured that we will do our best to make your stay even more enjoyable.If you have any further comments or suggestions, please feel free to share them with us.Best Regards,Yaya S.MoechtarGeneral Manager

Réponse de l'établissement: Dear Mrs. Desi,Thank you for your detailed feedback on your recent stay at Aston Tropicana. We appreciate your insights and value your suggestions for improvement.We apologize for the inconvenience you experienced with our parking system. Regarding breakfast, We will address this issue with our restaurant team to ensure that refills are prompt and food stations are consistently monitored and replenished.Thank you for bringing these matters to our attention. We are committed to making the necessary improvements to enhance our guests' experience. We hope to have the opportunity to welcome you back and provide you with an improved stay.Best Regards,Yaya S.MoechtarGeneral Manager