Holiday Inn Express Colchester

Chosen for the price I was very pleasantly surprised at the service from the helpfulness of the receptionist to the breakfast prep guys and the cleanliness of the room. Tricky to find but a jewel of a hotel.

Hello there I booked long time ago But not sure if this hotel has cancelled my booking

Pleasantly surprised. Room extremely clean. Bathroom was immaculate. Nice fluffy white towels. Plenty of hot water. Beds are okay. Not firm but that didn’t really bother as only staying one night. Breakfast was satisfactory. The scrambled eggs very yummy. Fresh fruit. Plenty to choose from. Friendly staff. We would return without hesitation.

The hotel staff are very helpful and friendly and sorted us out on our arrival as we were there early for the football and helped us to get a Taxi to the ground. Our room was clean and tidy, a few marks about and furnishings were a little dusty and could have been done with replacing if I wanted to be picky but I was only there to sleep so it do t really matter. The breakfast was a buffet style breakfast which was spot on for me however the Hash browns were not the best but the rest of the food is good and kept warm which can be a pain on a buffet breakfast but not issues for me. The reason I have only done a 4 out of 5 is because of the cob webs that are on the pictures and ceiling in the dining area and we also found 2 dead spiders in the corridors, just a little bit more detail to cleaning in this area for me. But for the price we paid for a twin room with breakfast it's a tick for me.

Top tip if your staying here find somewhere else to go for breakfast.. breakfast was inedible, I have never had a breakfast that bad anywhere!! The bed was awful and the sofa bed for the kids was awful First time staying at a holiday inn.. never ever again!

The worst hotel I've ever stayed in. They opened today after 3 years apparently. It was cold. The air con in our room was so noisy it was unbearable. The TV didn't work. We had no loo roll. No tissues. It smelt of hot fat in reception/ bar area. Even the hotel sign was broken. No carpark lighting. The bed was bouncy and awful. The carpet was wet and rouched up. Looked like it had just been cleaned. Booked for 2 nights for work. Leaving for another hotel tomorrow. Life is too short.

Arrrival welcoming. Caroline always a pleasure. Elaine absolutely amazing , Jithin always so pleasant, Sarah and Sam night staff so helpful. I always find restaurant staff including Chloe always so ready to help with any request, Working away from home it’s so nice to find such friendliness and warmth from all staff

This hotel is so good as it’s impossible to book a room ?? Must be a unique experience especially as the car park is always empty ?? Also looks like the ‘maintenance team’ is struggling to keep up… Luckily,there are ‘shopping facilities’ within walking distance 👍

I am writting this message now crying with two young and very disappointed, crying children. I am a single mum, who managed to save a hotel stay for the Queen's Jubilee weekend, next week. We paid the money several months ago. First I booked with Bookings.com then through another site as first one had been cancelled. Several months after paying for the hotel through the second site, just 4 days before our holiday I got an email stating that it has been cancelled by you as it is overbooked. A few weeks ago I even called your head office and I was told that I had an eixting booking! No mention of any overbooking or cancellation.Now it is cancelled and I won't even get my money back before the end of my planned holiday. How dare are you?????? Taking people's money then cancelling at the last minutes. Poor children and poor me, as a single mum who cannot rely on anyone and we have gone through so much bad things in life and now our holiday has been ruined, too! How can we book another hotel now, it's too late!! Message states that you overbooked, I am sure you did it on purpose. I will call the head office tomorrow, we are so so disappointed. You used our money for so many months and cancelled just 4 days before, am not wondering why Bookings.com stopped cooperating with you!!!