Econo Lodge Columbus

I was promised a first floor room when I booked by phone. When I got to Econo Lodge I was told by the manager that "they're not available." It was imperative that I stay on the first floor suite due to badly arthritic knees. The manager showed no sympathy or concern about my special needs. The room was dingy. The wooden floor was splintered. I minorly cut my foot walking barefoot upon it. I stayed 2 days. One no came while I was away to tidy up or to replenish towels, and change sheets. I nearby fell in the dimly lit, loosely fitting railed, staircase, trying to carry 4 pieces of luggage up and down the steps. I strongly feel every cent of my hotel bill should refunded to me. Twenty years ago, this was a well maintained, pleasant and cosy place to book a stay. I would not ever recommend this hotel to even my worst enemies.