TL:DR – Carlos (front desk) and Janice (general manager) were the most rude and disrespectful hotel employees I’ve ever met. They kicked out our young family with two small children of the hotel for simply requesting a pack n play. Please beware of their ridiculous and shameful behavior before staying at this hotel. We requested a pack n play for our baby from Carlos when we checked in. He informed us that the hotel only had 2, and that they were currently used, but he would try and obtain another one for us and would let us know when he got one. 3 hours later, we followed up to see if he had been able to get a pack n play. He simply said “no”. We asked him if it would be possible for an employee to purchase one for the hotel so that my daughter could have a place to sleep for the night. He laughed and mocked me for suggesting this and sarcastically said, “yes, of course…no!” My wife and I told him that was he was being extremely rude and that we were going to report his behavior to the general manager. We asked for his name, the manager’s business card, and went to our room. Later I went to our car to pick up the pack n play we had purchased that evening in case this happened. When I walked back into the lobby, I said “how sad”, referring to how disappointed we were with the lack of a pack n play that the hotel is supposed to supply and for how he handled the situation. He immediately threatened to call the police if I said one more word to him. I was extremely shocked by his threat since my wife and I had been very calm, reasonable, and well-mannered with our request, while also expressing our displeasure with him. I asked him why he would do that to us as a family with two small children. He said, “that’s it!” accused us of being rude and said we had 10 minutes to leave or the police were going to come and escort us out of the hotel. He also denied my request to speak to his manager, Janice, whom he was on the phone with at that moment. 15 minutes later, the police came to our room. We explained to them what happened. They agreed that we were being mistreated so they called Janice and told her how we should be allowed to stay at the hotel, especially considering how late it was for our children and how we had done nothing wrong. Janice refused and we were forced to leave. Hilton and the Hampton Inn Mesa Verde/Cortez should be ashamed to employ such rude and unprofessional employees like Carlos and Janice Christiansen. Their behavior was extremely repugnant and inexcusable.
Très bien
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