We were supposed to stay here in May 2024 but ended up not even managing to stay one night. We arrived at the hotel and initially weren’t too worried. It was dated but nothing bad. Having read the reviews online I checked what level our room was on and the receptionist made a remark about us reading the reviews…as if this was a bad thing…ok reflection this was the first warning sign. We had to to wait for our room but we arrived early so that’s not an issue. We waited in the small, old fashioned pool area. We knew it was 3* so weren’t expecting miracles but when we arrived at our room we found that it was extremely dated and worn - chipping paint, etc and we noticed greasy smears on the walls. There was old an fashioned bed spread on each bed which smelt fousty and unclean and was hair on the sheets under it. There was dust and hair build up around the headboard, too. We tried to make the best of it was we were only due to be staying 3 nights so we went downstairs for dinner, more to see what it was like than to actually eat as neither of us were feeling great about eating there. I used the womens toilet on that floor which is adjacent to the kitchen where I found half a dozen dead cockroaches and several alive ones. This was the final straw! We rang our travel company and made alternative arrangements immediately and left the hotel asap for another, cleaner, 3* hotel. When checking out staff were very dismissive of the issue. Was utterly appalled, would not stay here. Other issues included the lifts being out of order, less than ideal as I’m disabled. There was another lift but at the other end of the hotel so a much further walk. It was generally very old fashioned. I get that it’s only 3* but you’d expect a bit of modernisation nowadays. There’s also additional charges for WiFi, and you have to pay a cash deposit if you want a tv remote, Aircon remote, use of the safe or a kettle.
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