Holiday Inn Birmingham North - Cannock

Mouldy in food in fridge and shower not cleaned. Hotel couldn't change room as fully booked so had to put up with it as nowhere else to go after checking in late at night. Avoid at all costs.

Check-in set the tone for my stay - a cheerful receptionist having issues with an unresponsive system. Heading up to the 5th floor I was surprised to see what looked like taps in the lift before realising they were the broken ends of a safety bar. My room - indeed the whole floor - smelt like stale smoke - not recent but permeating everywhere. Furniture had definitely seen better days, and the lampshade belonged in a bin. On the plus side - and the reason I didn't feel the need to move to another hotel - was that the bathroom was clean and functional, and the bed was surprisingly comfortable.

I stayed for four nights when visiting family and was very happy with the hotel. It was clean (and my room appeared to be very recently decorated). The bed was comfy and the breakfast was decent. Overall it was good value, and the staff were really lovely.

The reason this hotel gets the 2 star rating for me is purely for cosmetic and overall impressions. Firstly I have to say when your leave the lifts on each floor the first thing you notice is the smell. It's like a damp smell wherever you go. When you enter the room it smells like greasy hair it's not very nice. The single bed I was in was like a ship at sea, I kept thinking I'm going to be sprung out at any moment. The staff were lovely though, this is the biggest overall win for the hotel but generally it feels tired and run down and disappointing considering I stay in so many IHG chains.

Room 905, tatty, damaged, TV had no signal at all, no chair at all neither easy or office chair, tea spoons dirty covered in dried goup. The place as a whole is completely soulless reception and bar/dining area in particular. I understand this place had been hosting illegal immigrants, and the owning company have taken the generous funds the government pay them and then decided not to refurb the rooms themselves. Awful place! Staff nice, bed comfy though...

It was obvious from checking in, something was not quite right here. But I have stayed at lots of hotels and continued to check in to a two night business stay. I did not use the bar area or food, so no comments made about this, but only the room. Without a doubt the worst room i have ever stayed in, it stunk of damp, there was missing furniture and holes in the walls where furniture was, and painted around shapes on the wall, the room was not a clean feel from the minute I stepped in, there was small moths around in the room which was a bit odd, and then when the top small towel was lifted, there was one in between the clean towels as well? The bathroom had mouldy silicone, a towel radiator that was rusty, this sink was cracked and the all the fittings were well past their used by date. The shower has split hose and would not stay up and just rested at its lowest point, limply point towards the wall. One of the cupboards had someone else's clothes in it, including a linen bag with the room number written on it, and laundry, including socks etc. ??? Quick google realised this hotel has only just been cleared of British visitors that have been living there for two years, and it is now fairly obvious the hotel chain have simply started releasing the rooms again without so much as a refurb or sort out. Unbelievable that Holiday Inn group thinks this is acceptable to add rooms in this state at a premier location. I did not stay for night two, and checked out early.

We arrived at the hotel at around 7pm as part of a coach tour that was visiting Alton Towers. Staff greeted us as we got off the coach and handed us an envelope containing our key and info on meals, wifi etc. Check in was excellent. Our room was on the 7th floor and was spotless. We had no issues with the air con and the room temperature was perfect. There was plenty of choice for the 3 course evening meal but some of the food wasn’t very hot. All staff were friendly, attentive and helpful. We had a great nights sleep and the beds were really comfy. Shower was excellent. Can’t fault the breakfast at all. Plenty of choice and of a good quality. I prefer staying in hotels closer to town centres and local amenities so I was a little disappointed with the surrounding area. However this wasn’t a major problem. All in all, a lovely clean hotel with great staff. I enjoyed my stay here.

Stayed on 4th floor and had no problems with the room, or air conditioning as mentioned in earlier reviews. Perhaps it has been fixed? Agree that the car park was small for size of hotel, but no problems parking, stayed on a Saturday night. Huge pot holes on way out of car park, concerned I might have ruined my suspension! Come on Holiday In, fill in those giant pot holes! Staff friendly and helpful. Breakfast good, with lots of choice.

Where do I begin? This 12 floor hotel comprising over 1000 rooms is serviced by a bizarrely tiny car park which is shared by commercial premises which form a semi circle around the hotel. Fortunately it was a weekend so there were some spaces available but I'm not sure where guests are supposed to park in the week. The building is made of glass with no windows which open and the air con in many of the rooms had malfunctioned so the place was like a greenhouse. Our room was bordering on sauna like temperatures so we asked to be moved to a room which was at least bearable, but still uncomfortably warm. The shower door was non-existant, the fridge in the room didn't work and there were no menus or info in the rooms about anything. This vast hotel seems to be staffed with no more than 4 people at a time and although they were friendly enough, weren't particularly professional and at best were vaguely disinterested. The food was OK but the kitchen hygiene practices left a little to be desired from what we could see through the hatch. Being on the 10th floor we had impressive views of Cannock (if that isn't a contradiction in terms) but the nearby Premier Inn looked more and more inviting with each hour.