La Casona Real Cusco

The staff were extremely helpful. Rooms were made up each day. Breakfast was great. What I loved the most was the court yard in the middle comfortable chairs. Bookcase full of books. Yea available all day. Beautiful decor. The front desk was maned 24/7

We had a great stay at this hotel. The people at the reception were super helpful with making us comfortable with Cusco and getting us information about day trips and other things. The location next to the plaza is perfect for tours and walking to attractions. The hotel interiors are cozy and nicely reflect the Peruvian culture. Breakfast was excellent as well and they also kept a takeout breakfast ready at 4:30am for our tour to Machu Picchu! The street outside is noisy at night with loud music, but it didn't bother us with sleep with the windows closed.

Great front desk, clean room. Would go back! Super cute hotel! The closed courtyard was just so nice to just chill in. The breakfast was yummy to everything you need to fuel up for a good hike. The ladies in the kitchen were just sooo attentive.

One of the most charming hotel I've stayed. Oozes art and history. Greeted by Christopher who was the manager. First he invited us to sit by the beautiful courtyard with natural ceiling light and offered us cocoa tea. While we enjoyed the tea, the administrative procedures were done and luggages brought up to the room for us. Helped us store our luggages during our Inca trail trip and luggages back in our new room when we returned. Couldn't have asked for better service. Thank you Christopher and the kind staff at La Casona Real Cusco!

We really enjoyed out visit here. The rooms were comfortable, heated, with hot showers and comfortable beds. The location is great, right next to the plaza de Armas, mostly everything within walking distance. The staff was extremely accommodating, and helped us with laundry, food and drinks, taxis and any services or accommodations we needed. It is reasonably priced. We had a great stay here and I highly recommend this hotel.

This hotel is suitable for those looking to experience the nightlife in Cusco. The hotel faces a very lively street with live music and crowds who stay out late. Do not stay here if you have early morning wake ups for tours. When we arrived, there were no rooms available that did not face the busy street. The noise was so unpleasant that we decided to switch hotels. The hotel staff were not particularly helpful either.

We arrived early had requested early check in which they accommodated but gave us room on 3rd floor which I requested for change and they changed it on 1st floor was a decent room had no issues with hot water, very friendly staff. stayed for 3 nights its in plaza close to everything had a good experience, they also stored our luggage until it was picked up next day as we were on our way for trekking, I totally recommend this place

My girlfriend and I arrived at the property around 9 in the evening with just enough time to take a bath and go to bed because the next day we had booked a tour early in the morning to Machu Picchu ( we had to get up at 3am ). As we got to our room the staff told us to let some water run until it started to get warm, we waited 10.. 15 minutes.. we called to the front desk and they told us to keep waiting. Almost an hour passed since we had arrived and we still were out of hot water. We called again to the front desk, and they told us that we were going to move to another room that had warm water (two stories bellow and we had to search for the room ourselves ‘cause no one waited for us or told us where to go). We had already unpacked so we had to put on clothes and pack again In order to change to the other room just to find out that it was also out of hot water!! We had to wait almost an hour more until the staff at the property called a technician to figure out what was wrong and try to fix it. We were exhausted because we traveled and drove all day long and we’re stressed because we had few hours to sleep so you can imagine what a good time we were having. In the end we were able to take a quick shower with not-so-warm water, my girl has a gorgeous long hair and the fact that they were out of hair conditioner was the last straw and we lost it. We had about 3 hours of sleep out of the 7 hours planned, no hot water, no hair conditioner, we were out of our minds angry, exhausted and stressed and finally we were charged the full fair and got nothing from the staff for the awful experience. They had a big bed, nice location, but I’ll never book there again not even if they pay me.