Hôtel du Plateau

The hotel is an hour from the new airport. Most of the staff do not speak English. The main (fat male) receptionist while we were there for 2 nights was unfriendly and not helpful. The location is good, close to restaurants and attractions. When we arrived the trashcan in the bathroom had trash in it, including a banana peel. They had left open a small window in the bathroom which let in mosquitoes. The bed was very hard and the bed cover had large stains on it. There was no soap in the dispenser in the shower. The next morning we complained about these problems: they put soap in the dispenser, still did not empty the trash, and removed the stained bed cover but did not replace it, so we had to ask for a new bed cover. When we went down to breakfast the first morning the elevator door would not open because the elevator did not stop level with the floor. We finally had to force the door open to get out. We had breakfast both mornings in a glassed-in area at the front of the hotel, facing a busy street. The breakfast was good, although there are no options, and the setting was fine since it was behind glass.

I stayed 3 nights at this hotel which was very good in terms of its location and price. The room was of a decent size and very clean although it would be nice if they provided a hair dryer. The hotel is a stone's throw from the cathedral and about 15-20 minutes walk to the pier to Goree Island and the train station. Slight communication problems with reception as I don't speak French. It would've been helpful if they kept some maps of the downtown area. There are cafes and restaurants nearby. I would recommend this hotel in Dakar.

I booked 2 rooms for 2 nights in March 2023 for a business trip. I booked it through ********** and paid for the full stay in advance, at a cost of over £300. When me and my colleague arrived at the hotel it was after midnight and we had been travelling for more than 15 hours. When I tried to check in the man on reception told us they had no rooms available. I tried to explain that I'd already booked and paid for the stay in advance, I showed him my confirmation email and payment receipt, but he just shrugged his shoulders and said "hotel full" This meant we were then stood on a dark side street in downtown Dakar after midnight, with all our baggage and no accommodation. Thankfully I managed to find another hotel by myself, no thanks to the staff the staff at Du Plateau who were rude, unhelpful and completely disinterested in the situation we were in. When I got back to the UK I told ********** what happened expecting a swift full refund at the very least. They tried to speak to the Hotel Du Plateau on a few occasions over the course of the next 2 weeks, but ultimately it was a waste of time, the Hotel Du Plateau refused to process a refund. They took my money, and gave no services in return, they left us out on the street with no help or advice regarding finding alternative accommodation, and then refused to give me my money back. If this was in the UK I would be seeking legal advice to get my money back, but as this is Africa, I feel that option isn’t available, so I have written this experience off as a lesson learned. Do yourself a favour, do not stay at this hotel.

This is a great place to stay if you want easy access by foot to the sights of Plateau, the downtown area of Dakar. My room was pretty basic but comfortable and very clean. The air conditioning worked beautifully, as did the Wi-Fi. Everyone on the staff was very friendly and helpful, and I enjoyed talking with them. They're a great resource for places to eat and also which places deliver in case you're too tired to go out at night.