Évaluations de Ttr Moonstone Apart Hotel

The hotel was beautiful, the room was clean, staff were nice, but the problem came with the service and hotel management: 1 my reservation was breakfast included. The hotel didn't provide breakfast. No solution or compensation was offered. 2 the check in took about 40 min due to a last minute booking. Better to book 1 day in advance because staff don't know how to handle online reservations and the manager is not at the hotel. 3 when the room was cleaned, the maid did not put new bottles of gel and shampoo. 4. No bin trash in the room or in the toilet 5. No instant coffee, tea as advertised online 6. No bottle of water in the room upon check in. 7. Asking room rates at the lobby way more expensive than online. Overall it is a good hotel but not well managed.

Booked 2 rooms . Was given an “upgrade” to rooms in basement 2 (B2) next to where the washing of all linen was done. Both rooms were filled with a mix of musky smell and strong laundry powder which affected one of our members who was asthmatic . In one room, there was l no window. The ventilation was very poor. In addition, a spoon was found with mould in one of the rooms and the side table next to the bed which housed the hotel’s slippers reeked of feet odour. After requesting change of rooms to the hotel , the management declined to move us to other rooms saying the hotel was fully booked despite the sign on the main entrance which states that rooms were available. Hotel’s management insisted that both rooms were also non refundable. Staff at the counter tried his best to help- provided a fan in each room for better ventilation but this did not help much. Breakfast included a can sardines, a slice of cold bread , butter and eggs. Due to the poor condition of the rooms affecting our stay, we had no choice but to forfeit our pre- paid bills for the rooms on the second and third night to move to another accommodation.

위치는 콜린 뒤쪽이라 마트나 환전 은근 편하고 좋아요 왠만한 명소는 다 십분 안에 갑니다 룸컨디션은… 그냥그래요 가성비로 갈만한 정도…? 리셉션에 계신 청년분 친절하시고 좋으세요 항상 밝게 인사해주십니다~ 감사했어요

代理給錯了房型，攜程協助解決了，房間一般，位置還行，早餐一般，唯一的優點是前台小哥很好，能提供幫助，所謂的法式陽台也就這麼回事

空氣中充滿霉味

Отличное месторасположения - центр города, но в отеле тихо, в пешей доступности озеро, рынок. Дружелюбный персонал, хорошо разговаривают на английском. Номер просторный. Чисто, есть всё необходимое для комфортного проживания. Большая терасса, на которой приятно отдыхать. Из минусов- я чувствовала запах сырости в номере и на этаже.

너무좋아서 연박했어요~ 가성비 끝판왕~~ 정말 정말 좋고 서비스도 만족합니다. 기대 이상입니다.

야시장까지 10분 정도 걸려요 언덕베기라 좀ㅋㅌㅌㅌ 그래도 직원분들 착하시고 요청사항 다 들어주시고 시설두 좋아요

Tốt, vị trí thuận lợi.

너무 너무 좋았습니다

Quite good location near Hoa Binh market. Room with balcony is fine, clean. Buffet breakfast is minimal but ok as expected. The hotel claims a pay out about a missing coffee spoon in th room when checking out, we didn’t even bother calling reception about that after housekeeping was finished the day before! We reimbursed 75 cents!! The hotel would merit more stars unless for this petty claim.

Not impressed. Limited English spoken Limited western food at breakfast Hotel is in need of maintenance The staff were super friendly and accommodating. Very noisy location no double glazing.. Hotel is at the top of a hill for anyone with walking issues For more information see my google review

In my opinion, I think this hotel was ok. One of the desks where broken and the phone didn’t work. The TV in one of the rooms was removed, exposing what we thought were live wires. On the second day, one of the workers asked to borrow our microwave, because there were only two microwaves in the whole building! Very strange request. Also, the shower door was broken. Otherwise, the rest of the hotel was fine. They have breakfast and dinner, but you pay for it. I would not stay here again.

Good location between the lake and fun zone but as previously mentioned up a hill. Obliging, friendly staff especially Ahn the night manager during our 4 night stay. Good sized room nice thick bath towels.