Alaya Heritage Resort and Spa

It’s was really great experience with staff specially yangchen and others are very friendly at food was also great room service was also very nice I will like to visit in the hotel again next time I will recommend to my friends to to visit in this hotel thank you so many to all members for hospitality 😊😊😊

It was a great experience. Worth every penny. Staff behavior was great and attentive . Food quality and quantity is amazing. Though its a veg hotel but the choices for food are vast and lip smacking. I dnt think u will get a much better location than this at this price

The hotel was so beautiful and it felt really nice and satisfying there. The staff were cooperative which made it a lot easier. The view of the mountains from the hotel was amazing. The rooms were nice and clean and the food served was tasty as well. Overall a very very nice experience.

The staff was very sweet and humble with us they made our trip more memorable. And I also made a good fher name was sayjal she also worked there and was very sweet. The view from rooms was also very great and the food they made us was also very delicious.

Stayed at Alaya Heritage Resort in Darjeeling for 3 days, booked 2 rooms. Disappointing experience overall. The property's name suggests a heritage charm, but it was far from it. The resort is old and poorly maintained. With only 14 rooms spread across 3 floors, accessibility is a challenge, especially for the 3rd floor, requiring a daunting climb of 73 steps due to the absence of a lift. Rooms were subpar, with a persistent foul smell and dampness evident on the walls. Bathrooms were particularly unpleasant, featuring broken flooring, missing amenities like showers, and toiletries carelessly placed outside due to the lack of shelving. Complimentary breakfast offered limited options. Frustratingly, the coffee powder ran out on the first day, leading to a makeshift solution of raiding guest rooms for coffee pouches. While the staff was polite, they were unable to address issues promptly. I had to personally request a plumber to fix toilet sheets. This led to prolonged discussions, taking away precious vacation time. Despite booking through Goibibo, which rated the hotel with 4 stars, the reality fell far short of expectations. An upgrade to a 'family room' was done only for 1 room which has all the same issues except it had an extra single bed. Furthermore, the location alongside a busy road meant constant disturbance from traffic noise, disrupting any chance of a peaceful stay. Ultimately, the amount paid was unjustifiable for the quality of the stay. It was a regrettable experience, turning what should have been a relaxing vacation into a frustrating ordeal. Would strongly advise against booking unless absolutely necessary.

Though the property is beautiful but the service was very poor. Water supply is one of the common problem. Staff's were not available at the terrific situation. Food quality is okay but there was not sufficient food. The resort is also far from mall road and communication was very poor. Above all worst experience ever to stay there.