Turicum Chalets at Monkey Rock Winery

Well below average… I’ll leave the emails for your own interpretation. They speak form them self… No responsibility taken, put blame back on paying customers. Below average accommodation that smells like mould. Worse customer service, as above…. Read the emails.

We booked a rustic cabin with a log fire for a romantic getaway. Very pretty property. The views were lovely. We never got to the meet the hosts and communication with them was poor or no response what so ever. The property is comfortable with the basics provided but ready for some much needed maintenance. We have a booked document saying that wood would be provided free in the cooler months. We got in at 6pm the temp outside 5 degrees no firewood provided we froze that night. We enquired the following day and got a response 3 hours later by SMS and were told we could drive a 20km roundtrip to purchase wood for 20 dollars a bag from a service station. Apparently they changed their site to say wood provided in Winter months and we went in spring. Disappointing experience and the type of service you would hope no longer exists when representing tourism for the beautiful state we live in.