Évaluations de Sonesta Denver Downtown

Happy with my stay in general

Great place right next to 16th street. The room was nice and clean, two thumbs up

Awesome location in downtown Denver. However the hotel itself needs improving. No vending so you HAVE to buy from the marketplace. Never saw room service nor did they come to my room while I was there.

Excellent location close enough to the Convention Center to walk over for our show/event. Close enough to walk to plenty of restaurant options from Taco Bell and Chipotle to Maggiano's, Hard Rock Cafe, excellent Thai food, etc. We did not have to use or move our vehicle during the entire stay. The room was clean and comfortable and the staff was helpful. The big and only issue which we had was no hot water in the room for the first two days of our stay and that hot shower is vital! We were complimented breakfast and a beverage for one day, so this helped to make up for the lack of hot water in the hotel for those two days. The breakfast was excellent and the only hot meal we were able to have in the 3 mornings we were in Denver, but would have been economically out of our reach if not complimentary.

Overall I am very satisfied with everything in the hotel. Maybe its common in the US, there is no water cooker in the room and can only refill drunkable water in the gym room

My husband and I spent a couple days here and were pretty satisfied with it. The room was clean and nice. And the bed was very comfortable!! Location was great as well. They charge a daily fee of $35 for parking but there are plenty of other parking garages close for way less. They have a 24 hour self service spot where you can buy snacks and drinks which was helpful. The elevator was extremely slow and a part of our floor was under construction. Also, the pool water was way too warm. It may be listed on their website as heated but I was not prepared. It was 98 degrees outside and we couldn’t even sit in the pool. The biggest complaint was the service. I asked one of the front desk gentlemen if we could bring drinks up to the rooftop pool or if there was bar service and he had no idea. His response was “I think you can?” When we got up to the pool and tried to call to order food and drinks they told me we had to come down and order it from the bar and pick it up from the bar. Which is fine but at the pool area they literally had a phone, next to a menu, and a sign that said use this phone to order food?? They also only have breakfast and dinner hours listed but when I asked if they do lunch too she wasn’t sure and put me on hold to check. It was just a little misleading. Like how do you not know if you serve lunch too? The only awesome service we had was the bartender we had for lunch and drinks. He was knowledgeable and quick to take care of us. Overall 4/5 hotel stay. We would probably come back since the bed was comfy and the room was nice and spacious.