I attended a wedding recently, the day was beautiful and everything you wanted it to be, the bar staff and waiters were brilliant, The hotel was terrible, stained damp room, wasps, spiders everywhere very unkept. Seems to be in need of a revamp in certain rooms, just a filthy looking cold feeling when you walked in. Breakfast was shocking. We were told to sit down and wait for table service, after 20 minutes we had to asked to order, they did a drinks order. We then had to ask another time to actually order. We had to ask for things to be refilled and we definitely weren’t the last down to breakfast. Others came in after us which were finishing their breakfasts, The food we ordered didn’t come, we had something else but by this time we gave up and ate it. Booking the room was appauling. Rang up and gave my details somebody was ringing me back that day. Rang two weeks later as they hadn’t, again gave details they explained they were busy (understandable) and I’d get a call back Monday/Tuesday again didn’t happen. I then rang and had to be loud to be heard to make sure I had a room reserved and paid for (requested by the hotel instructed by bride and groom). I’ve emailed my concerns which a manager will get back to me in a few days. A whole week past and I got an email back that I basically felt was a ‘ok thanks bye’. Just a disappointing ending, to a very beautiful day.
Traduire