This hotel is exceptional! Everything, from the rooms to the location, facilities, and service, exceeded our expectations. The team truly outdid themselves! There wasn’t a single request they couldn’t accommodate; "yes" was always the ultimate answer. Any brand, no matter how big, is nothing without the people who stand behind it. Therefore, I wanted to take my time to specifically acknowledge Boris. He is highly intellectual, with language skills in both English and Russian at least at an Oxford level. I believe it's crucial for a receptionist to communicate at a certain level, as they make the first impression. Boris did everything he could to make our stay absolutely unforgettable one of a kind experience . So as our lovely butler, Iyed, added the perfect touch with his friendly, yet professional attitude. Sense of humor is everything in this world, you know! To the pool boys, bell boys, lovely cleaning ladies and everyone else, thank you for everything. We'll definitely be back soon, 100%!
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