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Avis vérifiés
Emplacement9.6
Commodités9.4
Service9.7
Propreté9.6
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Toutes les évaluations(1750)
Évaluations positives(1733)
Évaluations avec photos/ vidéo(292)
Petit déjeuner délicieux(209)
Personnel d'accueil amical(122)
À proximité de la zone touristique(96)
Parking pratique(80)
J'y retournerai(65)
Idéal pour les voyages d'affaires(51)
Chambres familiales(15)
Buffet délicieux(14)
Évaluations négatives(17)
shusdaily
Chambre standard spéciale
Séjour au fév. 2024
Entre amis
3 évaluation
10/10
Exceptionnel
Publiée le 25 mars 2024
Everything was fine but the ventilation for smoke is not very good so we had to tolerate the cigarette smells from other rooms however the staffs are friendly. They gave us some water for us to bring away when we checked out: location is quite near the theme parks if traveling via didi cars.
Cleanliness could be better
Overall ok
Traduire
Réponse de l'établissement: Dear guests, thank you for your meticulous comments on the hotel!Your valuable opinions are very important to us, and we will inform the relevant departments of the opinions for rectification.At that time, we sincerely invite you to stay again. I hope you can see our progress and change. Thank you again for your suggestions and affirmation of our service. I hope you can work smoothly!
Zabby
Chambre standard
Séjour au mai 2024
En famille
4 évaluation
10/10
Exceptionnel
Publiée le 2 juill. 2024
Old style Hotel but clean & good size. Friendly staff and very helpful.
Traduire
Réponse de l'établissement: Dear Guest: I am very glad to receive such satisfactory comments from you! The service makes you feel comfortable, which is what we expect. Looking forward to the next wonderful encounter with you!
Su Hui
Chambre standard
Séjour au nov. 2023
En famille
6 évaluation
8.5/10
Très bien
Publiée le 15 déc. 2023
Hotel room is very clean and well maintained. All items are in good working order. Very comfortable stay. Staff at counter and at entrance is helpful and nice. However in f&b section for breakfast, the staff service attitude could be better. The staff cooking noodles gave my noodles to other customers and didn't even apologise after I asked her where's mine. She just said plainly she will cook again. The main hall area has no seats for guests to sit while waiting for taxi or friends. Only 3 seats at the side of the hotel counter. Its really inconvenient for guests who are waiting for friends or taxi. The hotel needs to place more seats for guests at the main hall area.
Traduire
Réponse de l'établissement: Dear guest: Thank you for sharing such meticulous comments. I'm sorry that this stay did not fully meet yourexpectations. We will share every valuable suggestion you mentioned to the hotel management, find out the deficiencies from the details, maintain the good aspects, and improve the deficiencies. We always strive to create a perfect stay experience for our guests. We believe that you will have a new experience in your next stay. We sincerely invite you to come again.
Réponse de l'établissement: 親愛的客人,太感謝您如此細緻地分享這次入住體驗啦!看到您和孩子在炎熱天氣裏一到店就喝上冰鎮飲料,感受到前台的熱情和貼心攻略,還有後續幫您寄回小朋友褲子的小細節都讓您滿意,我們心裏特別温暖~ 能為帶娃家庭提供便利和安心,就是我們最開心的事!非常期待您和朋友下次再來,我們會繼續加油,讓每一次入住都充滿驚喜~
Réponse de l'établissement: 親愛的客人,收到您如此細緻又温暖的評價,我們全體員工都備受鼓舞!從大堂的氛圍到前台小姐姐的高效貼心,從房間的潔凈舒適、床品的優質體驗,到豐富美味的早餐和便捷的地理位置,每一個細節能被您感受到並認可,就是我們最珍貴的收穫~ 能為您的旅途增添舒適與便利,讓您徹底卸下疲憊,是我們最開心的事。感謝您的推薦,更期待您和朋友的再次光臨,我們會繼續用心做好每一件小事,讓每次入住都成為美好的回憶呀!
Réponse de l'établissement: <送物機器人>親愛的家人,感謝您把暖心體驗分享給我們~讀到“像住進温暖的家”時,前台夥伴們捧着您誇延遲退房的留言笑成了月牙兒~歡迎水果的甜意、老建築裏的新舒適,還有為小選手們悄悄備着的文具包,都是想讓每個旅程都有被惦記的温度~下次帶寶貝來,咱們早早就把向陽的房間留好呀~
Réponse de l'établissement: 尊敬的客人,感謝您對我們的認可!能讓您覺得位置便利、停車無憂,甚至連充電樁的需求都能滿足,我們特別開心~ 前台小夥伴能為您提供遊玩攻略和折扣門票,也是希望讓您的旅程更省心划算。性價比一直是我們努力的方向,期待您下次再來,繼續感受這份便捷與貼心呀!
Réponse de l'établissement: 親愛的寶子,看到您的走心好評,我們的嘴角已經瘋狂上揚啦~🌧️雨天的一把誠信傘、進門時的酸梅湯、小童房裡的小驚喜,這些藏在細節裏的温暖,能被您一一捕捉到,我們倍感榮幸!從踏入酒店的那一刻,到退房時的伴手禮,希望這份貼心能成為您旅程中的甜蜜註腳~🏨聽説您對自製銀耳羹念念不忘,健身房也讓您心動!下次再來橫店,嬰兒護欄、蒸汽眼罩我們都給您備着,還有更多隱藏“彩蛋”等您解鎖~💖 期待與您再次相遇,把暖心服務進行到底!
Réponse de l'établissement: 寶子!感謝這份超走心的好評暴擊🥳!看到您對咱酒店的設施、衞生、環境和服務都超滿意,小貿直接開心到轉圈圈~充電樁、特產區、貼心服務全都在線,主打一個讓寶子住得舒心又安心!您提到的每一個細節,都讓我們覺得努力超有意義✨!下次來玩,記得call我們呀,雨傘、攻略、温暖全都給您安排得明明白白,等您再來當快樂住客~