Avis : EStay Hotel

Réponse de l'établissement: Dear Valued Guest,Thank you for your feedback! We’re happy to hear that you enjoyed the quiet and clean environment at eStay Hotel Dubai. We understand that our location may feel a bit far for those looking to be closer to the main attractions, but we do offer a peaceful retreat away from the busy city.We appreciate your input and hope to welcome you back for another stay!Best regards,eStay Hotel Management

Réponse de l'établissement: Dear Valued Guest,Thank you for your feedback!We sincerely apologize for the inconvenience you experienced during your stay. We regret that you received a room with twin beds instead of a double bed, and we understand how frustrating this must have been. We also apologize for the wait times for food delivery and any confusion regarding additional charges.Your comments are valuable to us, and we’ll be reviewing our room allocation process and food service procedures to improve the experience for future guests.We truly appreciate your feedback and hope to have the opportunity to provide a more seamless experience in the future.Best regards,eStay Hotel Management

Réponse de l'établissement: Dear Valued Guest,Thank you for your feedback! We’re glad to hear that you found the hotel clean and that it was a nice place to stay. We also appreciate your comments about the location. While there may not be food options immediately near the hotel, we’re happy to provide recommendations for dining options in the area.We hope to welcome you back to eStay Hotel Dubai soon!Best regards,eStay Hotel Management

Réponse de l'établissement: Dear Valued Guest,Thank you for sharing your feedback. We’re glad to hear that you found the hotel clean, affordable, and conveniently located near the airport.We apologize for any inconvenience caused by the size of the bed and the absence of certain amenities in the room. We are continuously reviewing our offerings to ensure we meet the expectations of all our guests.Regarding the staff, we strive to provide excellent service, and we’ll be addressing your comment to ensure we have the appropriate team available during peak times.We appreciate your feedback and hope to have the opportunity to provide an even better experience during your next stay.Best regards,eStay Hotel Management

Réponse de l'établissement: Cher client, Merci pour votre avis. Nous sommes ravis d'apprendre que vous avez apprécié notre proximité avec l'aéroport. Cependant, nous comprenons que notre emplacement puisse ne pas être idéal pour ceux qui recherchent des restaurants ou des boutiques à proximité. Bien que le quartier soit plus calme et isolé, nous recommandons les plats à emporter et nous sommes toujours ravis de vous recommander des restaurants à proximité. Nous apprécions vos commentaires et continuerons à chercher des solutions pour améliorer l'expérience globale de nos clients. Nous espérons vous accueillir à nouveau prochainement pour un séjour encore plus agréable. Cordialement, eStay Hotel Management

Réponse de l'établissement: Dear Valued Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience at eStay Hotel Dubai. We sincerely apologize for the issues you encountered with service, cleanliness, and the lack of TV and internet connection. This is certainly not the standard we strive to maintain, and we are addressing these matters with our team to ensure they are resolved.Regarding the staff attire and restaurant, we appreciate your comments and will review our operations to improve the guest experience.We value your feedback and hope to have the opportunity to provide you with a better experience in the future.Best regards,eStay Hotel Management

Réponse de l'établissement: Cher client, Merci pour votre commentaire ! Nous sommes sincèrement désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes. Nous vous présentons nos plus sincères excuses pour les problèmes rencontrés dans la chambre, notamment l'odeur et la fenêtre. Ce n'est certainement pas l'expérience que nous souhaitons vous offrir. Soyez assuré que nous traitons ces problèmes avec notre équipe de maintenance afin de les résoudre rapidement. Vos commentaires nous sont précieux pour améliorer nos services. Nous espérons sincèrement que vous reconsidérerez votre décision et que vous nous permettrez de vous offrir une expérience encore meilleure à l'avenir. Cordialement, Direction de l'hôtel eStay

Réponse de l'établissement: Dear Valued Guest,Thank you for your feedback!We’re very sorry to hear that your experience with us was not up to expectations. We sincerely apologize for the room mix-up and the mosquito issue you encountered. This is not the standard of service we aim to provide, and we understand how frustrating this must have been for you.Please be assured that we are addressing the mosquito situation to ensure it does not affect future guests, and we will review our room allocation process to avoid any similar issues in the future.We truly value your feedback and hope you’ll consider giving us another opportunity to provide a much better experience in the future.Best regards,eStay Hotel Management

Réponse de l'établissement: Dear Valued Guest,Thank you for your feedback. We understand that our location may not be as central as other options in Dubai, but we strive to offer a peaceful and relaxing environment away from the hustle and bustle of the city. We hope the amenities and services we provide helped make your stay comfortable.We appreciate your comments and hope to welcome you back to eStay Hotel Dubai in the future.Best regards,eStay Hotel Management

Réponse de l'établissement: Dear Valued Guest,Thank you for your feedback! We’re so glad to hear that you found the hotel very clean. We take great pride in maintaining a high standard of cleanliness for our guests.We hope to welcome you back to eStay Hotel Dubai soon!Best regards,eStay Hotel Management

Réponse de l'établissement: Dear Valued Guest,Thank you for your feedback! We’re glad to hear that you found eStay Hotel Dubai a good place to stay. We also appreciate your comments about our service, and we’ll be working to ensure a more professional and efficient experience for all of our guests.Regarding the location, we understand that it may feel a bit farther from downtown, but we aim to offer a peaceful atmosphere away from the city's hustle and bustle. We hope this added to your overall experience.We appreciate your insights and hope to welcome you back to eStay Hotel Dubai soon!Best regards,eStay Hotel Management

Réponse de l'établissement: Dear Valued Guest,Thank you for your feedback. We apologize for the delay in response you experienced during your stay. We understand how important timely service is, and we regret that we did not meet your expectations in this regard. Rest assured, we are addressing this with our team to improve our response times and ensure better service moving forward.We truly appreciate your comments and hope to have the opportunity to provide a more efficient experience during your next visit.Best regards,eStay Hotel Management

Réponse de l'établissement: Dear Valued Guest,Thank you for your wonderful feedback! We’re so glad to hear that you enjoyed the hotel and found our staff to be helpful. It’s great to know that you were pleased with the rooms and their cleanliness.We look forward to welcoming you back to eStay Hotel Dubai soon!Best regards,eStay Hotel Management

Réponse de l'établissement: Dear Valued Guest,Thank you for your fantastic review! We’re thrilled to hear that you found eStay Hotel Dubai to be amazing and a great value compared to other options. We always strive to offer high-quality service at an affordable price, and we’re glad it made a positive impression on you.We look forward to welcoming you back soon!Best regards,eStay Hotel Management