OYO Lochway Hotel

I arrived early so I could get booked in from 2pm as it said on the website rooms would be available, to find the front door locked! I called the phone number on the website to find that no one answered so I left numerous messages to see what was happening and why the doors were still locked at 3 pm when it stated check in was from 2pm I waited an hour and still no sign of anyone coming to open the door. To the point where I booked another hotel close by as I couldn’t risk being a single female in an area I didn’t know without having a room!

Honestly awful isn’t the word , now we arrived at 2ish yo find the hotel was closed , no light on , tryed to call them and went straight onto answer machine , 40 mins later they arrived said are you staying here I said hmm no , the. Asked why no one was here , she wouldn’t answer , says do we want to look at room , I said yeh , room was stinking of Indian , said wasn’t clean , no bar and no restaurant, I said I’m calling booking .com as no one should need to go through this , getting refund

This was Faulty Towers Bollywood style. When we arrived the premises were locked, a woman who did not understand what we were there for appeared and called someone who showed up 20 minutes later, by this time 2 female European tourists had also arrived to book in. The 4 of us were taken to a side entrance and taken to a lobby area at the top of the stairs, after listening to a protracted speech about why the place was locked, we were given a set of keys to room 15, then 5 minutes later had them taken from us and were replace by room 10. We asked if the restaurant or bar were open and told no, this was despite the website and a large sign outside the hotel stating that they were. When we finally got into the room it was cold so we tried to get heat into the radiator to no avail, we then tried the wash hand basin and shower which also ran cold. My partner called the hotel phone number to report the issues with the heating and hot water, to be told that all the other rooms had heat and hot water. When she pointed out that ours didn't, she was met with a could not care less attitude, at that point we decided we were not staying a moment longer. There were one or two other less important problems, like there only being one saucer, one biscuit and stained bed linen.

What a place.is under new management and allegedly changed name which is not advertised only noticed on email.had to wait about 20 minutes to actually get into the room as there was no staff in the building(safety risk) Booked luxury king Size room got standard double room. With a stain on the wall behind headboard.no heating and no hot water.2 cups 1 saucer 1 biscuit despite 2 guests staying .top of bed cover had hairs on it and fly on towel.tv remote not working Made phone call to someone who never identified themselves and appeared not to be interested.demanded refund and left after 1 hour Nothing more than a complete shambles So give this one a miss