Pour garantir l'authenticité des notes affichées, nous ne nous limitons pas à un simple calcul de moyenne. Nous appliquons plutôt une méthodologie scientifique qui intègre deux facteurs essentiels : la fiabilité des avis et l'actualité des expériences des clients, afin d'établir une évaluation finale précise.
Avis vérifiés
Emplacement8.7
Commodités8.5
Service8.7
Propreté8.9
Tanja
Chambre double standard
Séjour au nov. 2024
En couple
1 évaluation
8.5/10
Très bien
Publiée le 30 déc. 2024
Good hygiene that was up to standards. There was a working airconditioning and a good blowdryer. The location was okay since it’s close to the places we wanted to visit, but if you want to go to Little Tokyo or Altstadt you have to pass the train station, which feels shady and unsafe at night. I also missed toothpaste and slippers in the room. Overall I had a nice experience!
Traduire
Réponse de l'établissement: Dear Tanja,Thank you for your detailed feedback! We're pleased to hear that you found our hygiene standards, air conditioning, and blow-dryer to your satisfaction. We appreciate your comments about the location and understand your concerns about the train station at night. We apologize for the missing toothpaste and slippers in your room but these amenities are available on request via our StayApp. We're glad you had a nice experience overall and hope to welcome you back soon! Kind regards, OliverDeputy Manager
Enzo1996
Chambre double standard
Séjour au nov. 2024
Voyage entre amis
3 évaluation
8.5/10
Très bien
Publiée le 11 déc. 2024
The facilities and infrastructure are new and nice. Except that we asked for room cleaning service from the reception, but the room was not cleaned when we were back, and no good reason for that.
Also there was a bug, maybe cockroach, in the bathroom. Not very pleasant to see it.
But in general it was nice, the reception staff was very nice.
Traduire
Réponse de l'établissement: Dear Enzo1996,It's nice to hear that you found the facilities and infrastructure new and nice, and that the staff at reception were very nice. However, it is disappointing that your room was not cleaned despite your request, and a bug in the bathroom is certainly unpleasant. These issues can really detract from the overall experience. We had the bathroom checked by a professional pest control company and it was not a cockroach but a common bug which was removed.With best regards OliverDeputy Manager
TJ
Chambre double standard
Séjour au mars 2023
Voyageur d'affaires
9 évaluation
7.0/10
Publiée le 10 avr. 2023
The heating was on in the room full blast when I entered — not very eco-friendly, and hard to cool down the room using the confusing room temperature controller.
Furnishings felt a bit worn and out of date. For some reason, they put a second desk in the room, positioned at an awkward angle to the bed in front of the window, taking up floor space.
Nothing of any interest in the surrounding area — if I didn’t have business in the area, I wouldn’t stay here.
A high point was the breakfast buffet, which was very extensive, with many choices.
Traduire
Réponse de l'établissement: Dear TJ,thank you for your stay at the NH Düsseldorf City and furthermore for your comment about our service. We regret that you were not satisfied during your stay. Your remarks we have already shared with our team. Thank you to give us the chance to improve day by day. Looking forward to welcome you back at the NH Hotel Group. Kind regards OliverDeputy Manager
Sun_shine___17
Chambre double standard
Séjour au oct. 2022
En couple
84 évaluation
8.0/10
Très bien
Publiée le 10 déc. 2022
Big hotel not far from train station, 10 minutes walk, good location in general, metro station right next to hotel. Great and very helpful staff.
Rooms are old and not very clean, but very big size and beds are comfortable.
Gym is tiny and doesn’t have many variables of machines. Food in restaurant is amazing! And very reasonable prices. I would recommend it for short stay
Traduire
Réponse de l'établissement: Dear Sunshine,thank you very much for your positive review after staying with us!We hope we will see you again. Kind regards, Oliver Deputy Manager
Invité
Chambre double standard
Séjour au juin 2022
En famille
5 évaluation
9.0/10
Excellent
Publiée le 6 août 2022
clean and very central located hotel. only 1 metro station from main station, hotel located right next to metro station. hotel offer me a family room with baby bed and kitchen.
Traduire
Réponse de l'établissement: Dear Guest,thank you very much for your positive review after staying with us!Great to hear that you enjoyed your stay with us.We hope we will see you again. Kind regards OliverDeputy Manager
Xiaocan12
Chambre double standard
Séjour au avr. 2025
Voyageur d'affaires
50 évaluation
9.7/10
Extraordinaire
Publiée le 2 juin 2025
酒店房間特別大,服務好,酒店大堂也大,出門也方便,真的是很不錯的酒店。
Traduire
Réponse de l'établissement: Dear 筱灿12,Thank you for your kind words and thoughtful review. It is wonderful to hear that you enjoyed the spacious rooms, the quality of service, and the convenience of the location. Your satisfaction is truly important, and feedback like yours inspires us to continue creating memorable experiences for our guests.OLIVERDeputy ManagerNH Düsseldorf City
MARTA
Chambre double standard
Séjour au janv. 2025
Autres
1 évaluation
9.5/10
Extraordinaire
Publiée le 7 mars 2025
Genial excelente ubicacion a 2 min a pie para llegar a la estacion. Solo a 1 parada de la estacion central. Fui a un concierto de PANTERA ubicado en el Mitsubishi Electric Halle y fue la mejor opción.
Traduire
Réponse de l'établissement: Estimado Marta, Nos alegra saber que encontró nuestra ubicación conveniente y que disfrutó de su estancia en nuestro hotel. Valoramos mucho su opinión y nos complace que haya podido asistir a su concierto de manera cómoda gracias a la cercanía de la estación. Esperamos tener la oportunidad de volver a recibirle en el futuro. Atentamente.OLIVERDeputy ManagerNH Düsseldorf City
Invité
Chambre double standard
Séjour au oct. 2024
Seul
1 évaluation
2.0/10
Publiée le 30 nov. 2024
"Das Zimmer ist klein, und die Schalldämmung ist extrem schlecht. Man kann die Gespräche aus dem Nachbarzimmer sehr deutlich hören. Die Zimmer liegen direkt nebeneinander.
Die Handtücher im Badezimmer waren schmutzig und hatten sogar einen starken Geruch.
Bei den Kaffeetassen beim Frühstück musste ich die fünfte Tasse nehmen, um eine einigermaßen saubere zu finden.
Das Servicepersonal beim Frühstück und an der Bar war unglaublich unfreundlich und der Service insgesamt äußerst schlecht. Es ist wirklich unverständlich, wie dieses Hotel vier Sterne erhalten hat.
The room is small, and the soundproofing is extremely poor. You can clearly hear conversations from the neighboring room.The rooms are right next to each other.
The towels in the bathroom were dirty and even had a strong smell – extremely unhygienic.
At breakfast, I had to go through five coffee cups before finding one that was relatively clean.
The service staff at breakfast and the bar was incredibly unfriendly, and the overall service was extremely poor. It’s truly baffling how this hotel received a four-star rating.
Traduire
Réponse de l'établissement: Dear Guest,thank you for your stay at the NH Düsseldorf City and furthermore for your comment about our service. We regret that you were not satisfied during your stay. Your remarks we have already shared with our team. Thank you for giving us the chance to improve day by day. Looking forward to welcoming you back to the NH Hotel Group. Kind regards OliverDeputy Manager
Réponse de l'établissement: Dear Daidaichibubao,Thank you for your kind feedback! We're delighted to hear that you enjoyed our convenient location and the nearby attractions. It's wonderful to know that our front desk service met your expectations. We look forward to welcoming you back on your next visit! Kind regards Oliver Deputy Manager
Huseyin Evcil
Chambre double standard
Séjour au nov. 2024
En couple
10 évaluation
10/10
Exceptionnel
Publiée le 11 janv. 2025
Güzel ve metroya yakın
Traduire
Réponse de l'établissement: Dear Huseyin,Thank you for your feedback! We're glad to hear that you appreciated our convenient location near the metro. We hope to welcome you back soon for another pleasant stay! Best regards OliverDeputy Manager