Avis : Harper MT Haryono by Aston

Réponse de l'établissement: Dear Mr/Mrs. Radiatul, Salam Hangat dari Harper MT Haryono Jakarta. Terima kasih atas waktunya untuk membagikan pengalaman selama dihotel. Kami sangat senang mendengar dari anda dan masukan anda sangat berarti bagi kami sebagai motivasi untuk dapat terus meningkatkan kualitas dari pelayanan kami. Sekali lagi terima kasih karena menjadikan hotel kami sebagai pilihan anda dan kami tunggu kedatangannya kembali di hotel Harper. Best regards, Hermawan Priyatna General Manager

Réponse de l'établissement: Chère Madame. Cossandra, salutations chaleureuses de Harper MT Haryono Jakarta. Merci d'avoir pris le temps de partager votre expérience à l'hôtel. Nous sommes très heureux d'avoir de vos nouvelles et votre contribution compte beaucoup pour nous comme motivation pour continuer à améliorer la qualité de nos services. Encore une fois, merci d'avoir fait de notre hôtel votre choix et nous nous réjouissons de vous accueillir à nouveau à l'hôtel Harper. Cordialement, Hermawan Priyatna Directeur général

Réponse de l'établissement: Dear Sir/Madam, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Yustiadi Windra General Manager

Réponse de l'établissement: Cher Monsieur/Madame Kw,Merci de nous avoir laissé un si bon avis. Nous sommes ravis que vous ayez apprécié votre expérience. Notre personnel sera certainement heureux de savoir ce que vous avez à offrir. Nous accordons la priorité à l'expérience et à la satisfaction de nos clients, et votre avis confirme le travail acharné que nous accomplissons chaque jour.Merci donc pour votre excellente note et nous avons hâte de vous revoir.Cordialement,Hermawan PriyatnaDirecteur général

Réponse de l'établissement: Dear Sir/Madam,Thank you for taking the time to share your wonderful experience! We are thrilled to hear that you enjoyed our convenient location, spacious and comfortable rooms, and excellent amenities such as the outdoor pool, gym, and restaurant with a varied breakfast selection.We’re also delighted to know that our fast Wi-Fi and friendly, efficient staff contributed to making your stay enjoyable. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering exceptional service.It’s fantastic to know that you found great value in your stay, and we look forward to welcoming you back for another memorable experience in the future!Best Regards,Ahmad RoviqDuty Manager

Réponse de l'établissement: Dear Mr. Razi,Thank you so much for taking the time to share your feedback! We are delighted to hear that you loved your room and found it both clean and spacious. Our team works hard to ensure our rooms are well-maintained and comfortable for all our guests, and we’re happy to know it met your expectations.We’re also pleased that our strategic location near the Whoosh station was convenient for you during your stay. We always aim to provide our guests with easy access to nearby transport options for a seamless experience.We truly appreciate your kind words and look forward to welcoming you back on your next visit. If there’s anything we can assist with in the future, please don’t hesitate to reach out.Best Regards,Ahmad RoviqDuty Manager

Réponse de l'établissement: Dear Value Guest,Terima kasih atas ulasan Anda.Kami senang mengetahui bahwa lokasi hotel kami yang dekat dengan Stasiun Whoosh memberikan kenyamanan selama perjalanan Anda. Kami juga sangat menghargai apresiasi Anda terhadap keramahan dan bantuan dari tim kami, hal tersebut selalu menjadi prioritas utama kami dalam melayani tamu.Kami berharap dapat kembali menyambut Anda di Harper MT Haryono pada kunjungan berikutnya.Salam hangat,Ahmad RoviqDuty Manager

Réponse de l'établissement: Dear Mrs. Daisy,Thank you for sharing your feedback with us. We truly appreciate your kind words about our breakfast, strategic location, 24-hour check-in, and friendly staff. However, we regret to hear that the cleanliness of the blanket, bed, and toilet did not meet your expectations.Your comfort and satisfaction are our top priorities, and we take cleanliness concerns very seriously. We have addressed this matter with our housekeeping team to ensure stricter quality control and thorough inspections before each guest's arrival.We value your input and will continue working on improving our services. We hope to have the opportunity to welcome you again and provide you with a much-improved experience.Best regards,Ahmad RoviqDuty Manager

Réponse de l'établissement: Dear Mrs. Daisy,Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. The cleanliness and comfort of our guests are our top priorities, and we regret that we did not meet your expectations on this occasion.We take your concerns seriously and have immediately addressed them with our housekeeping and engineering teams. The stained blankets will be inspected and replaced where necessary, the air conditioning system is being thoroughly checked to prevent future issues, and pest control measures have been reinforced to ensure a more hygienic environment.We truly appreciate your mention of our convenient location near Halim train station. However, we understand that a comfortable and hassle-free stay is about more than just location, and we are committed to making improvements.Should you choose to stay with us again, please reach out to me directly, and I will personally ensure that you have a much-improved experience. Once again, we apologize and appreciate your valuable feedback.Best regards,Ahmad RoviqDuty Manager

Réponse de l'établissement: Dear Mr. Chapman,Thank you so much for your positive review about breakfast at our hotel! We are delighted to hear that you enjoyed the variety of options we provide. We always strive to offer the best selection to ensure our guests start their day right.We truly appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.Best Regards,Hermawan PriyatnaGeneral Manager

Réponse de l'établissement: Dear Mrs. Eka,Thank you for your wonderful review! We're delighted to hear that you enjoyed our room, breakfast, and the beautiful view. Your satisfaction is our priority, and we’re thrilled that you had a pleasant stay.We look forward to welcoming you back in the future for another great experience. If there’s anything we can improve, please feel free to share your feedback with us.Best Regards,Ahmad RoviqDuty Manager

Réponse de l'établissement: Dear Mrs. Kusuma,Thank you for sharing your positive feedback! We are delighted to hear that you enjoyed the clean and comfortable environment, as well as the service provided. We appreciate your comments regarding the pool, and we are glad you found it clean and comfortable.We hope to welcome you back to Harper MT Haryono Jakarta for another pleasant stay in the near future.Best Regards,Ahmad RoviqDuty Manager

Réponse de l'établissement: Dear Mrs. Susiana,Thank you for sharing your thoughts about your recent stay with us. We are glad to hear that you found our property pleasant, but we are truly sorry to learn that the quality of amenities and the level of service from our staff did not meet your expectations.Your comfort and satisfaction are our top priorities, and we regret any inconvenience you experienced. Please rest assured that we will address your concerns with our team to ensure improvements are made. Providing warm and attentive service is something we strive for, and we will work to ensure all our guests feel genuinely welcomed and valued.We appreciate your feedback, as it helps us grow and improve. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Best Regards,Ahmad RoviqDuty Manager

Réponse de l'établissement: Dear Mrs. Ratna,Thank you for your kind feedback! We’re delighted to hear that you enjoyed the cleanliness of our hotel and found our location convenient with easy access to public transport.We hope to welcome you back soon for another pleasant stay!Best Regards,Ahmad RoviqDuty Manager