Residence Inn Syracuse Carrier Circle

This Residence Inn is okay nothing special and needs work. The staff was friendly and helpful to me although they seemed new or not really caring or apologetic of issues that occurred to Marriott returning Elite members. Marriotts website says the rooms are newly reflashed. They are not the rooms are hurting they look old and worn. From what • I saw they only changed a few things like the carpets, cabinet doors, new appliances(that still looked old) and the bathroom floor. That's it they definitely did it on the cheap they should of done the it from the ground up. Our room was very dark with dead lights and lights that just did not work. Our bathroom sink was clogged to. So we went down to the front desk asking if maintenance could come and fix some things. I was told there was no maintenance on property but I could have the tool to unclogged the sink. I sad no that's not right to have me do it(I am above a Elite member). So we got another room again this room was very dark but everything did work. It was missing the TV remote but I got one at the desk. I guess my point is this hotel has a big maintenance issue and I would say some issues without staff on how they treat returning members. The hotel is old and it shows and a lack of maintenance the place will just continue getting worse. It was very clean and did not have any bad smells. The location is okay it's not fair to the city, stores, SU but there is nothing to do around the hotel grounds. Being said stay at this hotel if you want a big room some kitchen amenities but don't expect a true Marriott experience or service and a badly renovated room.

Booked via Marriott for 101$US GOV rate for 1 night. Checked in around 7PM after dinner with friends, and was provided a large room with queen bed, sofa /living room area, LCD swiveling TV, large kitchen area with table, and good bathroom. Although the room was nice, the grounds inside the courtyard seemed a bit unattended. Pool area was not particularly clean, as with the tennis court. There is a small gym on premise with a few older equipments. Breakfast area was standard, clean, and menu was typical eggs, toast, cereals but they had biscuit and gravy that morning. Decent stay for the price.

As a platinum member, this was the worse Marriott property I have ever stayed in. The room was filthy, especially the bathroom. I requested to be moved to another room but was initially told they didn't have any other rooms. The bathroom was fifthly, especially the toilet, table was sticky, and floor was not vacuumed. They sent a very nice young lady to attempt to clean the room; however, she didn't have proper supplies and/or clean linens and could not get the toilet clean. I spoke to the front desk again and they did finally agree to move me to another room. I would stay away from this hotel.

As a lifetime platinum member this was the worse marriott property I have ever stayed in. Looked liked a run down tenement house, dirty on the outside and not clean on the inside. Dirt on all doorways inside this 2 bedroom unit, dishes were not cleaned, tables dirty and on and on. HPT should take it out of their portfolio, not a marriott. After sending photos to Marriott, I heard back from the Housekeeping Supervisor, must not have a hotel manager, with standard reply, that was not even close to meaningful. Sad, but all true, see pictures.

I have never seen a sofa bed this badly laid. Staffs were apologising profusely for what is clearly management fault. The good points are staffs, bad points are everything else than the staffs. Avoid.

Sadly, the worst Resident Inn we have ever stayed at :( Two stars for excellent staff. No stars for the super cold draft through the door and windows that kept us up all night, the lack of travel cribs despite marketing them and us requesting it months ago for our stay, very limited breakfast, dated and dirty rooms.

Great stay. The location is convenient. Room was nice, just what you would expect of a Residence Inn, nothing fancy but that's good enough for me. I had an urgent interview meeting on Zoom and Ada at the front desk was able to quickly help me get started. Thank you very much.

This Residence Inn has qualified as the absolute WORST Marriott we’ve ever been to. We’ve been Marriott owners for decades and have been to numerous locations so we know the product. 1. No room keys. Their device for making room keys was inoperable. It has been going on for a number of days and they don’t appear too concerned about it. To get into your room you need to get one of the hotel staff to use their “universal” key. Surprisingly, most of the staff were pleasant about having to do this. 2. Their website stated they had a pool. They didn’t say it was GREEN and CLOSED. The desk agent on day 1 said they had shocked it and it would be ready the next day. Three days later, still green, still closed. 3. They also claimed they had a hot tub. It was within the pool area so it too was closed. But looking at it gave me the impression it had been out of commission for a long time. . “Trashed” may be a better description. Breakfast included a couple of pre-made items such as biscuits and a few other items but it lacked enthusiasm. The coffee had to be several days old. I’m not usually a stickler about landscaping, but all of the grounds have been taken over by ****s, and some were “adult-size” ****s showing that maintenance of the grounds had not been done for a long time. What a shame to let a property like this to go to the dumps. You have many other options within this area, some Marriott, some competitors. Go to one of the other options.

Check in was smooth, friendly service. Room was very clean. We stayed 2 nights, one night it was fairly quiet, except for strange knocking at our door(?)/The neighbors door(?) numerous times through the night, the 2nd night, no door knocking but it was very loud outside. The bed was comfortable. We liked the shower adjus**ent options. The kitchen counters closed far too loudly/harshly. It was convenient to have a good size refrigerator, plates/cups/dishwasher etc. This property did not use massive amounts of scent like other Marriott properties and we appreciated that very much.