Avis : Holiday Inn Southampton-Eastleigh M3,Jct13

Réponse de l'établissement: Dear Kev,Thank you so much for your glowing review! We’re absolutely thrilled to hear you had such an outstanding stay with us—from the sparkling cleanliness to our helpful team.It was our pleasure to offer you a complimentary late check-out; we’re always happy to accommodate when we can to make your visit as smooth and relaxing as possible. Your kind words mean the world to us, and we hope to welcome you back soon for another memorable experience!Kind regardsJane StandingGeneral Manager

Réponse de l'établissement: Dear Mary Ann,Thank you so much for your wonderful review! We are truly delighted to hear that you and your family, especially the kids, had such a great time during your stay. It’s fantastic to know that our amenities and staff provided you with excellent service and made your experience enjoyable.Your kind words mean a lot to us, and we look forward to welcoming you back for another memorable stay in the future!Kind regardsJane StandingGeneral Manager

Réponse de l'établissement: Dear Guest,Thank you so much for your lovely review! We’re absolutely delighted to hear that you had such a fantastic stay and that our special touches, like the play area and bedtime milk and cookies, made your experience even more enjoyable. Providing a welcoming and family-friendly atmosphere is so important to us, and we’re thrilled that you felt well looked after.We truly appreciate your kind words and look forward to welcoming you back for another wonderful stay in the future!Kind regardsJane StandingGeneral Manager

Réponse de l'établissement: Dear Reviewer,Thank you for sharing your feedback and photos further to your recent stay.Our accessible rooms do not have baths but all other 127 bedrooms in the hotel do.I do hope you will stay with us again in the future.Kind RegardsJane StandingGeneral Manager

Réponse de l'établissement: Dear Lilian,Thank you so much for your wonderful review! We're delighted to hear you had an outstanding experience and enjoyed our great location—it's always a joy to know our guests feel truly at home.Your kind words about the amenities, cleanliness, surroundings, and service mean a lot to us. We’d love to welcome you back again soon for another memorable stay!Kind regardsJane StandingGeneral Manager

Réponse de l'établissement: Dear Reviewer,Thank you so much for your glowing review—it truly made our day! We’re absolutely delighted that everything from the amenities to the cleanliness and surroundings hit the mark for you. It’s wonderful to hear our team’s friendliness and your quiet, restful room helped make your stay outstanding.We hope to welcome you back again very soon for another perfect visit!Kind regardsJane StandingGeneral Manager

Réponse de l'établissement: Dear Guest,Thank you for your fantastic 5-star review on Trip.com! We are thrilled to hear that you found our service to be extremely friendly. Your kind words mean so much to us and serve as great motivation for our team to continue delivering exceptional hospitality.We hope to have the pleasure of welcoming you back soon for another wonderful stay!Warm regards,James Mahaffey - Sales Manager

Réponse de l'établissement: Dear Taqi,Thank you for your feedback! We're pleased to hear you had a good experience with us. Your comments are appreciated and help us continue to provide excellent service. We look forward to welcoming you back in the future!Kind regardsJane StandingGeneral Manager

Réponse de l'établissement: Dear Reviewer,I was so pleased you enjoyed your recent stay at the hotel. Glad to note you liked the accommodation and found the hotel to be modern, clean and had a good atmoshere.We do hope you will have the opportunity to stay with us again.Kind RegardsJane StandingGeneral Manager

Réponse de l'établissement: Dear Reviewer,Thank you so much for your review.Pleased to hear you think we are the best hotel in the area, that means a lot to myself and the team.I am also delighted that you feel the staff are friendly, glad they have been looking after you well.We hope to see you again soon.Kind regardsJane StandingGeneral Manager

Réponse de l'établissement: Dear Raymond, Many thanks for reviewing the hotel further to your recent stay. Guest feedback is so important to us and I appreciate your comments. I do hope you will have the opportunity of staying at the hotel again in the future. Kind regards Jane Standing General Manager

Réponse de l'établissement: Dear Adrian,So pleased to learn you enjoyed your stay and you liked the design of the hotel.We do have extensive parking available around the hotel. We hope to see you again on a future visit.Kind regardsJane StandingGeneral Manager

Réponse de l'établissement: Dear Reviewer,I was delighted to learn you enjoyed your recent stay at the hotel.So pleased to note the team were able to move your reservation from a double room to a twin room.Guest feedback is so important to us so many thanks for sharing your views.We hope to welcome you back to the hotel on a future occasion.Kind regardsJane StandingGeneral Manager

Réponse de l'établissement: Dear Reviewer,Thank you for sharing your thoughts with us. We appreciate your honest feedback. We’re sorry to hear that the hotel didn’t meet your expectations, but we’re glad you enjoyed the convenience of our on-site restaurant.The hotel underwent a £3.5M refurbishment in 2023 which included all guest bedrooms.We strive to provide a comfortable stay for all our guests and we hope to have the opportunity to welcome you back in the future and provide a more satisfying experience. Safe travels!Kind regardsJane StandingGeneral Manager