Quality Inn & Suites

Overall, the hotel itself was okay. Service started out good as the front desk allowed a friend to leave a package in our room before we checked in. It went downhill from here. We arrived around 11:15 am. There were plenty of rooms available and obviously ours was ready since they allowed a package in our room prior to our arrival. The clerk told me that it would be a $30 charge to check in before 3:00 pm and that the payment would have to be in cash. I asked him if he could just add it to the bill and he said NO, it has to be in cash. We needed to check in so I gave him the cash and asked for a receipt. He said that it would be on my bill. Next he called my room before I had the car unpacked and told me that it would be $20 for my pet. I had already told him that I had a pet when I checked in. I asked him to add it to my bill and he asked for cash. Told him I didn't have it and to please put on my bill. When checking out, the $20 charge for my pet was on the statement, but he took my printed receipt and handwrote $30 for early check in on the receipt and gave it back to me instead of it printing on my statement. He did sign the receipt. I have never heard of a hotel charging for early check in if the room is ready and the insistence on cash was very suspicious. Feel like I was ripped off for $30.

The hotel needs ALOT of cleaning. The hallway carpet was disgusting. The towels wasn't clean that was in the room. We was assigned one room, went to the room and the door was jammed, room 2 the TV was broken, room 3 the sheets and towels was dirty. Morning breakfast didn't have enough waffle mix. Looked for front desk and he was walking from the store and in the bag he had beer. Was informed about the mix when he came in. He proceed to walk in the kitchen area to get the mix without washing his hands and filled the machine. I wouldn't recommend this hotel to my enemy. The remotes didn't have no backs on them. One of the rooms had a 19 inch tv and another had a 32.

in town for Masters. Room was clean and comfortable but the management was a disaster. Screwed up everything. From our reservation, keys that wouldnt work, giving our room to someone else when we had already check in Go elsewhere