Aparthotel Esquinzo Y Monte Del Mar

Et bien nous avons eu une petite surprise en arrivant à l'hôtel, il était en rénovation, la piscine n'est pas disponible et à aucun moment lors de la réservation cela n'a été mentionné, nous sommes allés nous reposer et il y avait beaucoup de bruit...là il n'y avait pas d'eau chaude... toutes les serviettes étaient cassées et en plus quand nous sommes arrivés la réception était fermée et ils nous ont laissé la clé dans une enveloppe collée à la vitre...

Ma femme et moi avons séjourné à l'Apart Hotel pendant 6 nuits. C'était très propre et confortable. La piscine n'avait été achevée que quelques jours auparavant après une rénovation et ils ont fait un superbe travail. Tout nouveau revêtement, extérieur de la piscine impeccable et toutes nouvelles chaises longues. Le restaurant que nous avons utilisé uniquement pour le petit-déjeuner mais pour 10 € par personne, vous en aviez autant que vous le souhaitiez. C'était un très bon rapport qualité/prix. Nous n'avions pas de bouilloire dans notre chambre à notre arrivée, mais nous en avons demandé une et nous en avons eu une. Tout le personnel sur place était très serviable et poli. Notre chambre était vraiment très belle. Seul petit problème, il n'y avait pas de climatisation, donc les nuits étaient chaudes.

Quand nous sommes arrivés, une dame nous a accueillis à la réception pendant qu'un homme d'entretien se plaignait bruyamment de l'entreprise et de ses collègues, la dame demandait des informations aux femmes de ménage par radio, les femmes de ménage se criaient dessus. Le complexe est vétuste et demande urgemment à être restauré, notre chambre avait de l'humidité au plafond, un éclairage insuffisant, le lit n'est pas un double mais deux lits simples et en plus avec des matelas d'une hauteur différente, des meubles anciens, usés et rideaux cassés. Nous avons dû acheter un spray anti-cafards pour les éliminer. A gauche de notre appartement (n°11) habite une personne qui soigne et nourrit les chats errants, il y a donc des chats de tous les côtés des terrasses. Le quartier où se trouvent les appartements manque d'éclairage et est un peu sinistre la nuit ! J'ai mis des photos de la collection de cafards après pulvérisation,

Le séjour s'est bien passé, nous n'étions là que pour la journée, le petit-déjeuner et le dîner, le petit-déjeuner nous a donné une note de 6, il peut être beaucoup amélioré, toujours le même pour quatre nuits et le dîner nous a donné une note de 3, il n'y a pas beaucoup de variété et c'était terrible, beaucoup d'entre eux ne pouvaient pas manger la papaye à moitié congelée et ont survécu au froid. Les chambres au moins deux avaient des fourmis, elles doivent fumiger plus souvent

I've just returned from an inclement week in Esquinzo. It is about 90 mins in a transfer from the airport. On the southern tip. Let me commence with a comment from a staff member 'it's not just quiet here. It's dead'. On arrival at the hotel the super tardy receptionist proclaimed two things 'no English' and 'passport now'. I was then provided a single piece of A4 paper which she drew a arrow on to point me to my room. Rooms are basic. Very basic. There was a very pleasing alarm clock type drilling from building work that awoke me daily from 8am. This is if the fact that staircases and upstairs apartments running over your bedroom doesn't get you. There is a wide array of cats running free and on the one morning there was no drilling, cleaning staff awoke me at 8 to reinforce I was leaving that day (8 hours later, they provide you no departure info). There is no WiFi (reception aside). There is no information. At all. (some basic room info in your kitchen in German aside). There are no offered or advertised excursions. At all. In 'esquinzo' there is a stunning beach. There is a small friendly bar (that only sells reheated frozen pizza) a tiny mini mart and that folks is it. No shop(S) . There is a restaurant attached to another hotel who turn you away and close for long periods. The monte del Mar restaurant food is awful with service similar to the reception. Other people talk about 'walking' to the next town 'Jandia'. It is not a town. It is a collection of 4 and 5 star all inclusive hotels which if you don't have one of their bands on your wrist they don't let you in. There is a supermarket. See previous of no cafes, bars etc. It is also a miserable 25 min hike there over mostly wasteland. However, here you can get a taxi (the hotel when I asked to order one, said they had, but didn't). Near 'Jandia' there is a great beach and bar. You need to be fit and able as it's a fair slog down a mountain, but worthwhile. (best just hit Esquinzo beach and follow the beach right). The nearest town with a couple of actual cafes, bars or eateries is Morro Jable. It's €12 in a taxi. Food is available but very average. Unless you want absolute total seclusion with limited access to food, daily noise, grumpy staff and limited views from your room, then please, swerve this place.

We have stayed at the Esquinzo Monte del Mar 5 times before. Before and on arrival, nothing was mentioned about what was to come. After 2 days they sent us to eat all meals at their other hotel 3 kms away, The Royal Palm. This place was not what we wanted at all. Then they announced that there was to be drilling works in the main pool areas. There were mechanical diggers, loud drills and a gang of workmen. The worst thing was how this hotel group treated us. They refused to pay for the full loss or inconvenience we suffered. They offered no alternatives or apologies or any form of thinking of us being put in this position. We had to sort this out ourselves; We moved to another hotel at our own cost. They eventually refunded 7 nights, but not the full 10 nights. The rest of my family in 2 other apartments did not get any refund or help. They took thousands of pounds from us, ignored our loyalty over the years, and instead presented us with stress. When we decided to make an official complaint and asked for the “Hojas de Reclamaciones” form, they did not produce one. The procedure then would be to contact the local police. I tried to complain after getting home. However, this is not possible, hence my writing on social media. I am still incensed about what they did to us, weeks later. I will go back to the Esquinzo, but not this hotel. There are lots of very nice people in the area. The wonderful Safari bar at Monte del Mar is worth a special trip for all and expats, and is separate from the hotel (as are the useful shops). Owen from Ireland will welcome you.

Hotel was simple and clean, the reasturant was to die for with a wide range of food every night that changed throughout the week, fitting everyone’s liking, the mini market and bar in the hotel were amazing, strong drinks and delicious pizzas for a great price, highly recommend the cheese and ham panini! However the receptionists aren’t of much help, our transfer was faxed over to the hotel yet she couldn’t acquire it for us, most staff and guests speak only German and the language barrier is difficult to overcome. If you have booked half board, be aware the reasturant charges for drinks every night which you must then pay for on the final night of your stay. The reasturants food is simply delicious and the Mojo sauce is by far the best dressing I’ve ever tasted. Overall our stay here has been relaxing and enjoyable, the hotel pools are cleaned daily, despite being freezing cold and the rooms are also cleaned daily. The beaches are stunning and the local beach bars and friendly and cheap. Would recommend for a budget holiday. Also, the local stray cats are very friendly and adorable.