Eurostars Florence Boutique

Nice neat boutique hotel. We took 2 rooms and they gave us adjacent rooms. One room was very neat and everything was fine. The second room had neat beds and bathroom but we noticed small black particles flying in the air. My husband said thats dust from the vents probably and maybe the room was not used for a long time. I have dust allergies so started to sneeze. On the whole the experience was good, friendly staff. We did not opt for breakfast as we wanted to check out local cafes. The best experience was there was a Christmas market within 10 min walk and a nice cafe for breakfast. Also we felt it was a safe neighborhood as we walked from the market to the hotel late in the night and it was quiet well lighted and people walking on the streets. We were there for 3 nights and we could experience lot of things around.

What a fabulous stay we had at this hotel. The room was lovely, very comfy bed and great air conditioning which cooled us down when we came back from exploring Florence in the hot weather. The staff were exceptional, a special mention to Fabio who always went above and beyond. We mentioned we were going on a trip I’ve Day do needed a taxi booking for 630. Not only did Fabio book the taxi he also arranged breakfast boxes for us as we wound muss breakfast. The rooftop terrace was lovely too to take in the views and provided one of the best spots to watch the fireworks to celebrate San Giovanni.

Our stay at this hotel was disappointing, primarily due to the stark mismatch between the exorbitant price and the room quality. The online images and descriptions painted a far more appealing picture than the reality. The rooms were outdated and badly in need of renovation. I found it difficult to justify the high cost for such a lackluster experience. Exercise caution when considering this hotel for your stay.

the most horrible hotel and management! After we announced that we would be arriving after midnight, due to a flight delay, they accommodated us in a room on the mezzanine, right next to the breakfast room. We couldn't sleep because of the clatter of plates and cutlery. The room was full of mold, located on the mezzanine, with crumbling walls, damaged furniture, hair in the shower cabin and in the bathroom on the floor, dirty towels. In the morning at 7 o'clock we asked for a room where we could sleep (we had arrived at 3 in the morning), they proposed to change the room after lunch. We requested to go to a hotel where we can sleep at least for a few hours, they said that we can leave and that they will reimburse us the entire amount paid. Now, after a week, the manager no longer recognizes this, it is inadmissible and unthinkable for a 4-star hotel in the European Union.

Whoever reckons that this hotel is 'centrally located' is clearly not familiar with Florence. It is a 15 min walk beyond Santa Croce; Santa Croce to Piazza della Signoria is 10 mins; PdS to the Duomo is a further 10 mins. Santa Maria Novella railway station is a further 15 mins. So, 'centrally located' it is not. Biggest criticism, though, is cleanliness. Our bathroom, frankly, was grubby. My wife cleaned it herself! The tiny elevator was also grubby (but we felt that cleaning it too was a step too far). The whole place needs a good 'bottoming' and a far more rigorous and regular cleaning regime putting in place. Breakfast was OK, albeit the hot offering was rudimentary and uninteresting. There was a reasonable supply of cold offerings. The lady in charge of the breakfast room was a sweetie. Our room was 403 - AVOID!!! It had no windows, only skylights, terribly claustrophobic. We asked about moving rooms but were told that the hotel was full, but they would 'see what they could do' later in the week. We heard no more about it. We had lost the will to live by then. Best thing about the hotel was Carlotta on Reception. Unfailingly pleasant and helpful. It's not her fault that her colleagues elsewhere let her down - particularly in the housekeeping/cleaning department(s). So, not a good experience, would not recommend.

While the location is a touch of a walk from most places in Florence, the hotel itself is a gem! The beds were very comfortable, with air conditioning in the rooms that cool things down significantly when it is hot. Everything you would expect in a nice hotel. The thing that stands out the most is the staff there. They are outstanding! Daniele at the Front Desk was exceptional, not just in his service, but in his anticipation of your needs. So glad to have stayed here.

Arrived at the Hotel & were informed we’d received an upgrade to a bigger room. Our room was not large by any means so can’t imagine a smaller version. We were placed on the side of the Hotel which was next to a construction site. The Hotel was not full, if I was the manager, I would have been more thoughtful. The construction was noisy and dusty., & as a result, we could not leave the window open during the day. We could not leave window open at night either as we got swarmed by mosquitoes. Sleeping in a tiny room with no ventilation & having air conditioning on is just awful. It’s a strange hotel., corridors that wind up & down stairs it’s easy to get lost and you’re often looking in to the back of house messy house keeping areas which is not a good look. The breakfast room is equally as unattractive. No windows. Odd decor. Best thing was rooftop area to watch the sunset. Hotel is centrally located. Not sure it’s deserving of 4 stars.

While I was on vacation in Italy one of my stops was at this hotel. Unfortunately I had to stay an extra 10days at this hotel as I contracted Covid and me and my children we had to isolate. While I was there isolating the staff at the hotel was amazing they made sure I was well taken care of and did not ever abandone me and my children. The hotel is very clean and beautifully decorated in a very simple but elegant manner. If and when I ever return to Florece I would definitely return to this hotel. It was very well located and easy to get around to alll of the sites of interest to visit. I truly recommend this hotel!! Sonia

This was our second visit to this hotel, and we returned as we'd been so happy with the staff, location and facilities of the hotel. Our experience this time was equally positive with just a couple of things that could be improved. The staff, especially on Reception, are wonderful, always so charming and helpful. Our room was quite compact but the bed was very big and comfortable, and we heard no noise at all from either inside the hotel or from outside. We like to have the electric kettle and mini fridge provided in the rooms. The bedlinen and towels are of good quality. By far the best feature of the hotel is the lovely roof terrace which has panoramic views of Florence. Some evenings we had enjoyable conversations there with other guests from a variety of countries, and sometimes we had it all to ourselves which was so peaceful and relaxing. The hotel close the terrace at 11pm which is good as it allows guests to sleep undisturbed. Breakfast is very good with a wide range of items to choose from, we especially liked the feta cheese which was available on 3 mornings of our stay. It was nice to be able to help ourselves from the buffet this time as on our last visit we had to be served by a member of staff due to Covid restrictions. As for the negatives, we mentioned to Reception that the extractor fan in our bathroom (which did not have a window or any other means of ventilation) was not working. He went to speak to the Manager who was in the vicinity and came back and told us that the Manager had said none of the extractor fans work and never had done (I presume he meant since Eurostars took over the hotel)! I am sure this contravenes building regulations. The cleaning, although done well, was rather erratic. We returned to our room around 3.30 pm one day and after about an hour there was a knock on the door and it was the cleaner wanting to service the room. We tried to explain it had already been done and was fine, but she insisted on coming in and doing the bathroom again. The following day we returned about the same time to find that the room hadn't been cleaned at all, spoke to Reception and the cleaner arrived to do it about an hour later so we waited in the hall whilst it was done. I suppose they are experiencing the same problems in getting staff as the hospitality industry is in many countriesl. Eurostars need to spend some money renovating the rooms, the flooring in the bedroom area of ours had been done in new wood effect flooring and was fine, but the entrance to the room and the bathroom still had the old flooring which is discoloured and chipped and does not look very nice or hygienic.