Avis : Mövenpick Hotel Frankfurt City Messe

Réponse de l'établissement: Dear Andy, Thank you for rating our hotel so positive. We are happy you enjoyed your time with us. Thank you for sharing your opinion on our services. We are looking forward to welcoming you soon again! Best regards Mövenpick Hotel Frankfurt City

Réponse de l'établissement: Dear Dinu,Thank you for sharing your feedback about your stay. It's great to hear that the hotel's location near a shopping mall and within walking distance of the central station in a safe area was convenient for you. We are glad that you found all the staff to be kind and helpful.We appreciate your compliments on the breakfast selection, and we are glad that it offered plenty of options for different tastes. Your comment about some areas showing wear and needing refurbishment, such as the bathroom, is duly noted. We are constantly working towards improving our facilities and will address the areas that require attention to ensure a comfortable stay for our guests.Thank you for taking the time to provide your feedback, as it helps us understand where we can focus our efforts on enhancing our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. If you have any further suggestions or concerns, please feel free to let us know.Best regardsYour Hotel Team

Réponse de l'établissement: Dear 经典特大床房 , First of all thank you very much for having stayed with us. Sincere apologies if our service level was not up to your expectations but rest assured that we will review them in order to provide you with a better experience during your next visit. Kindest regards from Frankfurt on behalf of the entire team, Detlef Winter General Manager Mövenpick Hotel Frankfurt City

Réponse de l'établissement: Dear Guest , First of all thank you very much for having stayed with us. Sincere apologies if our service level was not up to your expectations but rest assured that we will review them in order to provide you with a better experience during your next visit. Kindest regards from Frankfurt on behalf of the entire team, Detlef Winter General Manager Mövenpick Hotel Frankfurt City

Réponse de l'établissement: Dear Guest,Thank you for your review and feedback on your stay at our hotel. We are pleased to hear that you appreciated the convenient location next to the shopping center.We always strive to provide the best possible service to our guests, and your comments help us continue to improve. If you have any further suggestions or requests, please do not hesitate to let us know.We hope to welcome you back soon!Sincerely,Your Mövenpck Hotel

Réponse de l'établissement: Lieber Gast,vielen Dank für Ihre Rückmeldung und die Zeit, die Sie sich genommen haben, um Ihre Erfahrungen mit uns zu teilen. Es freut uns zu hören, dass Ihnen die Lage unseres Hotels zur Messe, die Erreichbarkeit vom Hauptbahnhof sowie unser Frühstück gefallen haben.Gleichzeitig bedauern wir, dass Sie mit einigen Aspekten Ihres Aufenthalts unzufrieden waren. Ihre Anmerkungen zu dem Duschkopf, dem fehlenden Duschbad und den Handtüchern nehmen wir sehr ernst. Wir werden diese Punkte umgehend mit unserem Team besprechen, um sicherzustellen, dass solche Mängel in Zukunft vermieden werden.Wir schätzen Ihr Feedback, da es uns hilft, unseren Service kontinuierlich zu verbessern. Wir hoffen, Sie bei Ihrem nächsten Aufenthalt von unseren Verbesserungen überzeugen zu dürfen.Mit freundlichen Grüßen,Ihr Mövenpick Hotel

Réponse de l'établissement: Dear guest,Thank you for your review! We are delighted to hear that you enjoyed our hotel and the surrounding area. We greatly appreciate your praise for our breakfast and guided tours.We always strive to provide our guests with an unforgettable experience, and your feedback motivates us to continue doing our best.We hope to welcome you back soon!Best regards,Your Mövenpick Hotel

Réponse de l'établissement: Dear Mine,Thank you for taking the time to inform us about your stay at our hotel. We are sorry to hear that you were not satisfied with the comfort of the bed. Your well-being is very important to us and we take your feedback seriously.We will forward your comment to our housekeeping team to ensure we regularly check the quality of our beds and make adjustments if necessary.We hope that you will give us the opportunity to welcome you back in the future and we will be able to offer you a more pleasant stay.Thank you for your valuable feedback.Best regards,Your Mövenpick Hotel

Réponse de l'établissement: Dear Guest,Thank you for your feedback and for taking the time to leave a review. We are pleased that you were with us during your trade fair visit and that you appreciated the proximity to the exhibition center. We're sorry to hear that you found the average price to be high. We will review your feedback internally to ensure our prices are fair and competitive. We're also happy to hear that you've found a good pasta maker nearby. We hope that you still had a pleasant stay with us and we look forward to welcoming you again in the future. Thank you very much and best regards, Mövenpick Hotel Frankfurt City

Réponse de l'établissement: Dear Marianna, thank you very much for your feedback! We do look forward to welcome you soon again! Kindest regards on behalf of the entire team, Detlef Winter General Manager Mövenpick Hotel Frankfurt City

Réponse de l'établissement: Dear 斯利普特大床房, First of all thank you very much for having stayed with us. Sincere apologies if our service level was not up to your expectations but rest assured that we will review them in order to provide you with a better experience during your next visit. Kindest regards from Frankfurt on behalf of the entire team, Detlef Winter General Manager Mövenpick Hotel Frankfurt City

Réponse de l'établissement: Dear Guest, Thank you very much for your wonderful review.We are happy to know that our services exceed your expectation and you enjoyed your stay with us.We hope that you will visit us again whenever you visit Frankfurt.We look forward to welcome you again in the near future.Kind regards ,Mövenpick Hotel Frankfurt City

Réponse de l'établissement: Dear Guest,Thank you for staying with us and for sharing your experience here for others to read. We were all happy to hear you had a nice stay. We hope to see you again soon.Kind regards,Mövenpick Hotel Frankfurt City

Réponse de l'établissement: Lieber T., vielen herzlichen Dank für Ihre Bewertung und dass Sie diese öffentlich mit allen Interessenten teilen. Es freut uns sehr zu lesen, dass Sie sich bei uns wohl fühlen und rundum zufrieden sind. Ihre positive Meinung über unser Frühstücksangebot und unsere Zimmer begeistert unser gesamtes Team. Somit freuen wir uns Sie schon bald wieder als Gast bei uns im Hause zu begrüßen und senden Ihnen liebe Grüße. Ihr Mövenpick Hotel Frankfurt City Team.