Upon check in, front desk informed they have to charge us 3,000 yen for each child and 1,000 yen for using the futon on each night with no additional meal for kids. We end up having to pay additional 24,000 yen for our 3 nights stay including tourist tax for 2 adults.
Greatly disappointed the onsen was not natural spring water. I smelt chlorine in the water. After soaking in, my body smelt of chlorine too. I asked the front desk again on the onsen if it’s natural spring water, he assured me yes. But there’s no sulphuric smell and milkiness in the water. His language wasn’t strong to understand and replied the water from our room can be drank!
For the price we paid, it’s expensive and not worth. Ryokan is super old and past its prime time. Please do not book this hotel.
Also communication was difficult as the front desk staff proficiency of the language was basic.
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