Gayana Marine Resort

I booked Gayana Marine Resort for my boys to chill because they love the water. I booked it the last minute just as I booked last minutes for Maldives. Maldives gave me clear instructions how to exit the airport, and their coordination was very thorough from check in to check out. I am quite disappointed and was humiliated all thru out the check in process. ONCE I booked with Trip.com, and got confirmation, I instantaneously messaged the property in request for airport pick - up or best possible way to get to the resort. I got NO instructions from the hotel nor trip.com. They both left the 3 of using hanging for 2 hours at the airport! I called the numbers provided, no hotel answer 6 times. I got an email saying it's Malaysian Festival, and the King's birthday June 2...which has nothing to do with our arrival. Last min I reached out to trip.com are 11:45 am, I was told to get a GRAB and go to the ferry for 12:00pm boat departure to Gaya Island. With the traffic there was NO way I could make it to the noon departure. I wanted to cancel the reservation and book a regular hotel so my kids and I can settle. Its not cancelable...Trip.com said they don't see any other boat departure, but I knew it was going to a pain in bottom to get my refund of $193 usd back! So I took a GRAB down to the ferry. I was told upon arrival I missed the 12 pm boat. The check in guy at the dock looked at my reservation (2 adults & a child for 1 night), which blatantly said on my reservation which I showed it to him with reservation number and pin.I was looked at with being deceitful, like I am lying in my bookings. I knew there was 160 myr ringgit I need to pay for my child. I told the guy and still I was humiliated. We waited til 4:30pm for the last boat to the island....it just ruined our plans and affected our hype to be on a bungalow island. It literally sucks to be looked at as lying on the reservations. They giy called trip.com and I can hear the Rep asking him to look at the detailed payments (which I showed him from mya apps). HORRIBLE 10 min at boat check - in and NO apologies here. I was charged on the spot 160 myr without any apologizes. Who would travel with 2 children and lie on a reservation when you know they will most likely to ask for passports and you need to boat out to an island? Once got in on the island, I spoke to Mr. STEVEN, manager. He offered to allow us late check out and allowed us to stay on the island until til 5pm to exit on a boat with his workers. I spoke to my boys and they were too exhausted at this point to take the offer. I hope the Resort will treat people with more dignity and respect, and send check-in instructions even if it's last min. The resort is able to take my credit card money that fast, but Mr. STEVEN, MANAGER said bc it's last minute, it's difficult. In our room, there was 2 free souvenirs tumbler. We opened one up from the outside was washed partially of the resort logo...inside it was left over tea....I called it in to the receptionist late night...very unsanitary. No check-Out instructions either. My boys and I hauled out backpacks and luggage out from our bungalow. I would never recommend to my family and friends.

投訴 1、酒店不讓帶任何水、零食、水果等進入房間，前提是沒有提前通知，島上也沒有單獨售賣的 2、酒店房間內及酒店所有區域沒有提供無線網絡（僅限酒店前台區域範圍有無限） 3、酒店的救生衣居然是壞的，缺少一個帶子 4、最讓人不能接受的就是房間內不論是床上、桌子上，洗手池、沙發上滿處都是螞蟻和飛蟲，行李箱裏麪也爬進了螞蟻，重點是半夜不知多少次被蟲子咬醒，根本不能正常休息 5:以上內容均為真實情況，並無任何誇大，大家出來玩是享受的不是體驗生活，花了2700元就是買的這樣的酒店和設施及服務，真是我住的最差的酒店沒有之一，具體內容我會發在小紅書上供大家借鑒

可能是季節的關係 水很混濁浪也很大 不適合從事什麼水上活動 垃圾非常多與水草結合在一起 一大片大片的很噁心 看不到什麼魚或海中生物 島上除了水上活動沒什麼可做的 有一小塊沙灘也是很髒 早上去叢林健行沒有什麼可看性 都是雜亂的樹叢沒有觀看風景的點 島上只有一間餐廳 口味可以 價格當然是偏高 還有規定房間內不能吃東西 不能帶有塑膠袋的食物 因為有猴子及老鼠 但是早餐可以送進去房間吃 這是什麼邏輯？不懂。 如果有這種奇葩規定應該是在訂房之前告知，而不是說訂房後有傳連結，裡面有寫到這條規定😡 整體來說非常失望。 這是我們第三次來嘉雅島 也是最後一次。

好久沒寫小作文了 又是一家值得我寫的酒店 本來看到網上100條差評就想僥倖心理試一下這個酒店 結果還是踩雷了 第一服務態度很一般還把我行李箱摔壞了 第二廁所的水都是黃色的 很影響洗漱 第三吃的東西選擇很少 第二天的的自助早餐很多都是限量的衹能吃一份不飽的話衹能吃麪包了 第三酒店海邊的海水垃圾又多又渾濁根本浮潛不了 第四 房間小蟲子小動物挺多的 晚上還有奇怪的聲音 最後想説的是花這個價錢不如住凱悦 能住一個星期了

Don't book during the rainy season, don't book during the rainy season, don't book during the rainy season. It's from Sep to Feb. I said 3 times it's important if you don't wanna ruin your holiday. We booked 3D2N in mid Sep. Our holiday turned out to be a staycation nightmare in the resort. We can't do all the water activities neither the jungle trekking. The water heater in our room is not working, we have to shower with shivering cold water in this kind of weather. Lots of big size anta inside the room crawling from the bathroom to the bedroom. Make sure you cleaned up for your snacks and drinks, tie up the garbage bag if you don't want these insects to come to your bed, There is also a landslide happening on our first night, luckily we are not affected as we stayed in the ocean villa. There is only one restaurant in this resort, food prices are the same as SG restaurant pricing, no cheap option here. In room dining needs to pay RM25 extra. Staff service is good but this cannot cover the several run down part of the resort.

This is a second stay after the honey moon with my wife as 2 guests 12 years ago. We returned back as a family with kids and everything was still excellent. The resort had been changed from Gayana Eco Resort to Gayana Marine Resort, while there was no more Alu Alu Chinese Restaurant and remained Macac Restaurant and Latitude Bar. Different from staying Ocean Villa previously, we stayed in Palm Villa for 2 days this time as we targeted for direct access to water with bigger room. Palm Villa was very comfortable and spacious with individual small swimming pool and non-framed ocean view. We loved the room so much. But the water level of my room was much deeper than Ocean Villa which could not stand. However this was particular good for taking a rest if we played kayaking for long time. Some guests were playing kayaking passing the room when we were sunbathing. This was interesting. The sea was clear and transparent to the rocks, but occasionally saw plastic bag and small rubbish. But overall it was still good for kayaking and snorkeling during my stays. What made us memorable included the quality of food and drink too. We had meal in all 3 periods from breakfast to dinner for 2 days, the general standard was very high that we experienced from Malay, Western to Chinese dishes. Ragu Pappardelle, Pizza, Chinese fried noodle, Malay Satay, breakfast set were superb. Thumb up for their wide selections of squeezed juice that blended freshly at bar without adding water, I especially loved the rare green apple juice and my kids watermelon. Semi-buffet breakfast also offered self-served orange juicer complimentarily so we could see 3-4 fresh oranges to 1 glass of juice. This was not common during my past experience. A special highlight was given to staff courteous and patience. All staff crossing or serving us would greet and smile, it contributed a lot to my memorable stay.