Dom & House – Old Town Waterlane

Lovely apartment but has issues of things that need fixed and the apartment was dirty ,when we arrived there was only 1 towel ,we asked for more as party of 5 and it took them 20 hrs to bring us towels not gd !!

June 25: We arrive at the office approx. 7:30 pm. The person at the desk Anastasia shows us our room which has only 1 bed in the entire apartment. I explain and show her that my reservation is for 2 rooms for total of 4 adults and 2 children and that having 2 rooms with 1 bed each is not proper accommodation. She responds by saying that in order to provide 2 beds instead of 1 bed, we need to pay extra. When I ask to speak with a supervisor, she said it’s the supervisor’s day off and she does not want to be disturbed. While we are discussing our issue another client comes to the office and complains that they have been charged twice for their stay. This makes us a bit uncomfortable. Anastasia calls her co-worker Rado to assist with the refund for the other customer. Once Rado is done with the other client, we explain to him our situation, his other co-worker calls the supervisor, Alicia and asks me to speak with Alicia. I explain the situation to Alicia and she says that we have to pay extra for 1 more bed (typically hotels do NOT charge for having 2 beds in 1 room). As I am explaining this to Alicia, she said I can stay at a hostel if I wish. I explain to her that there are other hotels in the area and at this point it’s best we cancel our reservation since they cannot accommodate our request for 2 beds in 1 room. Alicia’s answer is that if do so, we will be charged a cancelation fee. Her response is this is your problem, not mine. As I am speaking with Alicia, she asks to speak with Rado. They speak in Polish and then hang up. Rado explains to me that I have the following option: 1. Pay extra fee for having 2 beds in 1 room 2. Pay cancellation fee if I go to another hotel Explaining my frustration that I have been cornered into paying fees for improper accommodations, they call Alicia again. I ask her why she asked to speak with Rado in the middle of my conversation, and her answer was that she was driving through a forest. Apparently, her phone signal works better when she is in forest when she speaks with Rado instead of a customer. We end the conversation with Rado paying the extra fees. We get to our room and it’s extremely hot, I ask to find out where the thermostat is and am told there is no thermostat. Anastasia tells us there is an extra fan in the office which she can give to us. We walk to the office and there is no fan in the office. I ask Anastasia for wifi information in the room and she sends the information 2 Hours later at 9:30 PM, we finally try to settle down in our room. The soap dispenser in dishwasher is broken Blinds in the bedroom are broken. One of them does not even have rod to close the blinds Sink area in the bathroom has cracks Shower head is broken We try to connect to the internet and the router is asking for passwords which were not provided to us. June 26, 2023 We wake up to take a shower and there is no hot water We go to the office and mention all of the above, Anastasia apolo

Downtown Apartments Waterlane is running a scam. We have to pay a damage fee, 2000 zl (5300 NOK) The appartment was great and in top condition. We got appartment E31 5th floor. We delivered it back as nice as when we got it. We have film and pics of the apartment when we arrived and when we left. *********** arranges for us, so that we get the money back. Great help from ***********, so remember to take pictures of the apartment before and after. You never know who will try to scam you next time.

Clean spacious apartment Excellent location 5 minutes from centre old town.staff very friendly and 24 hour security.Great pool and sauna.Best room we ever stayed in with a separate sitting room ,sofa and tv.Go for the balcony room overlooking the river it’s great.

Excellent communication throughout the booking process both direct and through *********** Very comfortable apartment with excellent facilities. Great bathroom and shower, generous accommodation and very comfy bed. Very secure apartment within easy walking distance of bars and old town. Highly recommended.

Pool staff was so rude to us I almost felt urge to cry.. amazing. How can a lady like that work at customer service?? Also jacuzzi, sauna and shower out of use. That should have been told when booking the stay..

Brilliant location and very friendly staff. Rooms were spacious and modern and its excellently priced too! Swimming pool and gym were a great addition! Only thing I would change is there were no wardrobes in the room or places to hang your clothes!

Ottima location in centro a Sopot Monte Cassino 58 Port a due passi dal mare e dalla via pedonale L unico neo è stato che sul sito di Booking hanno pubblicizzato L appartamento con il terrazzo ma poi non lo aveva , La posizione è stupenda ma se volete avere silenzio e pace non scegliete questo perché in un weekend di fine luglio ascolterete musica dance sono alle h 4.30😂

Wir haben von 5.8.21 bis 13.8.21 angeblich Luxus Apartment gebucht. Als wir dort angekommen sind war die Enttäuschung groß! Dreckig , die sofa wo unsere Sohn schlaffen solte voll mit Hunde Haare, Flecken , keine Bettwäsche. Das Apartment war kleiner als angegeben. Reines Horror. Wir haben zwar nach ekne Woche unsere Geld zurückbekommen aber müssten doppelt für andre hotel bezhalen und noch suchen bis wir was passendes gefunden haben weil alles ausgebucht war. Ich werde nie wieder Apartment buchen. Es war erste und letzte mal. So was verdient 1 Stern.