June 25: We arrive at the office approx. 7:30 pm. The person at the desk Anastasia shows us our room which has only 1 bed in the entire apartment. I explain and show her that my reservation is for 2 rooms for total of 4 adults and 2 children and that having 2 rooms with 1 bed each is not proper accommodation. She responds by saying that in order to provide 2 beds instead of 1 bed, we need to pay extra. When I ask to speak with a supervisor, she said it’s the supervisor’s day off and she does not want to be disturbed. While we are discussing our issue another client comes to the office and complains that they have been charged twice for their stay. This makes us a bit uncomfortable. Anastasia calls her co-worker Rado to assist with the refund for the other customer. Once Rado is done with the other client, we explain to him our situation, his other co-worker calls the supervisor, Alicia and asks me to speak with Alicia. I explain the situation to Alicia and she says that we have to pay extra for 1 more bed (typically hotels do NOT charge for having 2 beds in 1 room). As I am explaining this to Alicia, she said I can stay at a hostel if I wish. I explain to her that there are other hotels in the area and at this point it’s best we cancel our reservation since they cannot accommodate our request for 2 beds in 1 room. Alicia’s answer is that if do so, we will be charged a cancelation fee. Her response is this is your problem, not mine. As I am speaking with Alicia, she asks to speak with Rado. They speak in Polish and then hang up. Rado explains to me that I have the following option: 1. Pay extra fee for having 2 beds in 1 room 2. Pay cancellation fee if I go to another hotel Explaining my frustration that I have been cornered into paying fees for improper accommodations, they call Alicia again. I ask her why she asked to speak with Rado in the middle of my conversation, and her answer was that she was driving through a forest. Apparently, her phone signal works better when she is in forest when she speaks with Rado instead of a customer. We end the conversation with Rado paying the extra fees. We get to our room and it’s extremely hot, I ask to find out where the thermostat is and am told there is no thermostat. Anastasia tells us there is an extra fan in the office which she can give to us. We walk to the office and there is no fan in the office. I ask Anastasia for wifi information in the room and she sends the information 2 Hours later at 9:30 PM, we finally try to settle down in our room. The soap dispenser in dishwasher is broken Blinds in the bedroom are broken. One of them does not even have rod to close the blinds Sink area in the bathroom has cracks Shower head is broken We try to connect to the internet and the router is asking for passwords which were not provided to us. June 26, 2023 We wake up to take a shower and there is no hot water We go to the office and mention all of the above, Anastasia apolo
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