1001 Nights Hotel Genting Highlands, Trademark Collection by Wyndham

Rural location, no internet in room, water stuck while showering, towel rack broke when I take towel from it. No facilities open, no restaurant. You call this a five star hotel?

Good and clean

This is a new building (M3) under Ion Majestic. The rooms are clean and spacious but not yet fully furnished. However, the strong smell of renovation is noticeable throughout, and the hotel lobby toilet has an unpleasant odor. Additionally, the water flow in the room toilet is slow. Overall, it’s a decent hotel. There is a shuttle bus service to the theme park at hourly intervals, but it needs to be booked and paid for separately for each trip. I suggest reconsidering the 5-star rating, as the hotel does not yet meet that standard.

The worst hotel experience ever. Location is far from Genting attractions, without a car it is impossible to get around. There are only 3 restaurants on site - we got so sick of eating at Hard Rock Cafe. The breakfast buffet ran out of food. The convenience store ran out of milk. The lifts took FOREVER to go anywhere - there are 50 floors and only 8 lifts per tower. We waited over 20 minutes each time to take a lift. We eventually walked down the stairs - and when we got to Ground floor, the door was locked! Imagine if this is a fire emergency! The toilet in the room smelt so bad, probably cos the plumbing is not good in such a remote and tall building. No one cleaned the room during our 4 days. To drive out of the car park, you have to call down to front desk first and let them know your car plate - each time! The pool was under renovation during our stay. The list of complaints is endless!!! Short story: do NOT stay here. It was our worst hotel experience ever, in the end we checked out early cos we couldn’t take it anymore

Building itself is new. The floor and the cabinet is full of the dust. Also the room inside and the whole hotel having a extreme construction dusty and bad dust odour . The hotel services crew is limited. The hotline unable to reach receptionist .

Very bad experience, although is a new build. Small Insert is everywhere. The renovation smell quite strong.