Resorts World Genting - Crockfords

Check-in was a bit confusing as a staff took my passport and asked us to take a seat, thereafter another staff came over to do the paperwork and said would msg via WhatsApp when the room was ready. By 3pm there was no msg received and we went to the counter and had to queue to check with the counter staff. When it was our turn the staff made a call and said the room was ready and asked us to go up to L3 to collect the keys. At L3 there is another counter which luckily we were first in queue but needed to wait while the staff verified and programmed the keys. The staff mentioned he would give us a room that was nearer. When we walked to our room, we saw a porter pulling our luggage ahead of us to another room and we needed to inform him the correct room that we were at, and the room was not set up initially such that we could not access the internet. Hence the first impression was not good. For the first night the pillows smell and when the next day we asked for the bedsheets to be changed, there's no more smell so we suspect the sheets were not changed earlier. Other than these, the room is spacious and has quite a few thoughtful features such as welcome fruits and mini cakes, ability to electronically control the temperature, lighting and curtains, and daily supply of bottled water, which made the stay comfortable.

Very comfortable stay but the gym and pool are located at another hotel which u need to take a transfer to. You also cannot access your hotel from the casino’s Gold Club on level 3 through the platinum club. You have to go back to the basement level and make your way back to your hotel. Very inconvenient when your room card already gives u access to gold club which is connected to the platinum club.

Very Nice n clean place, we had a wonderful stay. Thank you all the hotel staff for being friendly .

Overall experience is good but they could do better on their housekeeping and bedding accessories. Asked for housekeeping for our room, complememtary desert wasn’t change or take away upon request. (not sure if then workers understand english, written 2 times note to clear away and nothing was done). Floor wasn’t vacummed properly as well. Pillows are too soft or too down for someone like us used to sleep on firm pillows. If possible try to provide some firm pillows for customer. We didnt sleep well in the nights that we stay. Overall, services provided from the front desk to the bellhope were very good. Good enviroment to stay if you’re looking for a quiet and relax place to enjoy your holidays.

Nice experience. They provided excellent services, very caring like offering help on handling luggage’s, and fast response on request. Have requested special arrangement due to celebration for my wife and they also help on this, with nice decor and dessert offer as well, surprise my wife and she like it. The view is also lute marvellous especially when u woke up with such nice views.

Sparkling clean and nice view. Nearby to indoor and outdoor theme park. However the hotel room is a bit far from the lift.