Resorts World Genting - Highlands Hotel

Just came back from a short stay at Highlands Hotel and it was such a pleasant experience! The moment I stepped in, the atmosphere felt calm and inviting. The lobby staff were welcoming and check-in was quick. My room was spacious, clean, and had a lovely view of the mountains — waking up to the misty highland breeze was simply refreshing. Breakfast was really good with a wide variety of choices. I especially liked the local dishes and fresh pastries. Everything was well prepared, and the staff were attentive without being intrusive. The hotel’s location is super convenient — right in the middle of all the main attractions, restaurants, and shops, yet still quiet enough to enjoy a peaceful rest. What impressed me most was the consistent service. Every staff member I met, from housekeeping to the concierge, was polite and eager to help. It made the whole experience feel very personal and well taken care of. If you’re heading to Genting Highlands for a short break or weekend escape, I highly recommend staying here. The comfort, convenience, and service make it one of the best choices in the area.

The hotel is centre in genting

The staff is very rude . Since our room is not ready yet so we had to dropped our baggage at the concierge storage but the staff was rude . I had to keep some of my stuff in the luggage so I had open it there and not long after people start coming to keep luggage he started saying in a rude way say “ long queue already behind Aiyo “ FYI it took less than a minute. Instead of how he’s been treating us he could’ve told us in a good manner or could’ve just ask us to move away there’s a long queue the way he said it very rude and gave us look . That’s not all! When I went back to take something from my luggage ONEEE TIME . I ask him politely can you help me take my luggage out i need to take something out of it . FYI there’s only 1 small luggage that was kept there . But he asked me to go in the storage room to take it myself. But that’s ok I didn’t mind . When I was inside the storage room . He spoke in Malay with one of his colleagues saying “ tak faham Kenapa dia ni keluar masuk” so I confronted him why did you say I come in and out when this is my first and only time coming in to take out stuff from my luggage. They thought I don’t understand Malay . The staff attitude is very rude very bad customer service for a 4 star hotel . Hotel is not cheap I paid 800++ per night for 3 room . I don’t expect to be treated this way with a 4/5 star hotel in genting . Very disappointed