Utilisateur anonyme
15 mars 2023
service during check in and check out is very slow. staff not at the counter, chatting in the room. no word "sorry" for making me wait. They are also not friendly, no smile for guests. In front of the elevator door there is a trash can, uncivilized guests throw it outside the can, my question is, where are the people who are supposed to make sure the space is always clean and not dirty.? In the room, the bed and sheets are neatly arranged, but the room is a little dirty, dusty and smelly. table is badly dusted, toilet is dirty and has hair and the toilet does not flash ..Before going to sleep I went to buy room freshener, Dettol n febriz , then I was comfortable. the security box at room is also damaged and does not work. However, I really like the breakfast and food menu at this hotel. The food was very good.. I love my omelette ❤️.. f&b staff (morning and noon time) was very friendly, and the service provided made me forget about the room. I am very happy with the service and the hospitality. The concierge staff is also very friendly and helpful..
Traduire