Évaluations de Ponte Villas

Réponse de l'établissement: Hi, thank you for your review. We apologise for the inconvenience you experienced. We’d like to first and foremost clarify that Ponte Villas is located in Gili T - which is an island and as such we cannot control the bugs, insects, and mosquitoes that populate the island. We have strict protocols in which we spray the room every morning before check-in and every time after we make up your room. We again cannot control how often or how big you open your doors but we are always ready to assist you in spraying your room again before you enter or provide you with repellant. We clean our rooms daily and we deep clean every time before new guests check-in, we take the hygiene and cleanliness of our rooms very seriously. There are NO bedbugs, only mosquitos, so please be mindful of your words. Furthermore not one of the pictures you took is in our property. If any of this were true you would have immediately complained at the hotel, in which you did not, and needless to say nobody would have stayed for the whole duration in which you did. As for your luggage, could it be possible that age (how old your suitcase was) could have played a factor in your broken wheels? it might have been broken previous to your stay with us or on your way to our hotel, it is common knowledge that the entire Gili T Island has gravel sidewalks. If there was concrete proof that our staff had caused the damage, we would have compensated you immediately, but what the CCTV showed was that your bags were handled delicately and with care by our staff safely to your rooms. Nobody be sure when it took place, only that you realised it was broken when you were in the room. We advise you to please try to contact your travel insurance for baggage claim, they would be better equipped to address this. Thank you for your time and we look forward to your next stay. Please reach out to us, we hope that we can make your experience better the next time.