Biquan Kongzhong Hot Spring Hotel

Another wonderful stay at the hotel. Comfortable, clean rooms and relaxing hot springs topped with professional staff at every floor pampering us with love and treats, making sure we were taken care of. Its always great to see the reception on the 3rd floor, especiay ms 黄利平 and 青青，嘉怡. Ms 黄s always there to greet us and ensure we had a good time at the hot springs area. Entering the hotel we were warmly received by 承民and克艳 made sure our check in process was quick. This is the best hot springs hotel in the area when it comes to hot springs and service.

I had a wonderful 2 day stay at the Biquan Hot Spring Hotel。My daughter and I were welcomed warmly by the front desk the evening of our arrival and upgraded our room from a mountain view to a lake and mountain view room. We had an evening dip in the spa and there were many pools and plenty of space - there is even a swimming pool! The people in the change rooms were always eager to help - notably 李少珍 was so kind to bring us some lotion and herbal bag for our hotel room spa and 刘桂花, 邹飞燕 and 何嘉丽 for the lovely fruits and tea on our departure from the spa the first night! Overall the exceptional service, variety of well kept spa amenities, comfortable clean and relaxing living arrangements, and the wealth of choice in breakfast buffet selection are all reasons we would love to return next time! Thanks for making our mother daughter spa trip so memorable。

Last week I booked a 3-day stay at the Biquan Sky Hot Spring Hotel for myself through Trip.Com. Though there were few photos of the hotel available, the descriptions and reviews convinced me that this might be a good choice for me—but all I can say, is that the praises and kudos that I read are all understatements of what I found there! I arrived before check in Monday and was greatly assisted by Chen Yunsi, the on-duty butler. My requested upgrade was easily processed and all questions answered clearly. (With electronic translators—as my Putonghua is non-existent! When a problem in the room arose, the maintenance staff came quickly and resolved the problem without delay. I found that the massage therapists for complementary neck and shoulder treatments are very effective—but if you prefer wimpy neck rubs, such as not place for you! The buffet breakfast is combination of Chinese and “westernish” food and drink. Options for coffee were quite limited. A personal situation arose on the third morning, and I was required to leave one day early. Although the situation could easily have become stressful, with the assistance and cooperation of on-duty staff (including: Ke Yan, Cheng Min, Li Min, and Fei Long), I was able to check out, receive my local refund for the upgrade, and also receive my my Trip.com credit fairly quickly. All in all, I found the facilities to be of good quality, condition, and cleanliness; the staff to be exceptionally thoughtful, kind and helpful. I highly recommend the Biquan Sky Hot Spring Hotel and hope to return there with my husband sometime.