Avis : Kempinski Hotel Guiyang

Réponse de l'établissement: Cher invité, merci d'avoir choisi de séjourner au Grand Kempinski Hotel Guiyang et d'avoir pris le temps de partager votre expérience de séjour. Nous regrettons que votre expérience de séjour n'ait pas répondu à vos attentes. Après avoir reçu vos commentaires, la direction de l'hôtel y attache une grande importance. Nous avons toujours attaché une grande importance à la maintenance et à l'entretien des installations et des équipements et avons élaboré des plans de rénovation ou de remplacement du matériel et des équipements et installations associés. Nous nous réjouissons de nos efforts continus à l'avenir pour vous surprendre, vous et les autres clients fidèles de Kempinski. . Concernant les problématiques de service que vous avez évoquées, nous avons fait remonter vos avis aux services concernés qui ont procédé à une auto-évaluation et renforcé la formation des collaborateurs. Kempinski s'est toujours engagé à créer une expérience parfaite pour nos clients. C'est grâce à vos commentaires pertinents que nos services et produits peuvent être améliorés de jour en jour. Votre confiance et votre soutien sont extrêmement importants pour nous, et vos suggestions nous aideront également. Continuez à avancer. Motivation, je pense que l'équipe de l'hôtel prendra des mesures pratiques pour vous faire ressentir des progrès lors de votre prochain enregistrement. Nous attendons sincèrement votre visite à nouveau !

Réponse de l'établissement: Cher invité, merci d'avoir choisi de séjourner au Guiyang Kempinski Hotel. Nous sommes vraiment désolés que cette expérience d'enregistrement n'ait pas répondu à vos attentes. Après avoir entendu vos commentaires, la direction de l'hôtel y attache une grande importance. Les services concernés ont immédiatement lancé un auto-examen et renforcé la formation du personnel pour éviter que le problème ne se reproduise. . Kempinski Guiyang s'est toujours engagé à créer une expérience de séjour parfaite. Nous apprécions les clients comme vous qui continuent de faire part de leurs commentaires à l'hôtel et de l'encourager à progresser. Je crois que l'équipe de l'hôtel prendra des mesures concrètes pour vous faire ressentir des progrès lors de votre prochain séjour. J'espère que vous aurez encore l'occasion de créer de beaux souvenirs de votre voyage dans un avenir proche.

Réponse de l'établissement: Dear distinguished guest, We would like to thank you for giving us the opportunity to deliver you a beautiful experience. We strive to ensure that each guest have a flawless journey while staying with us. Thank you again for choosing Kempinski Hotel Guiyang. Looking forward to welcoming you back soon!

Réponse de l'établissement: Dear distinguished guest, We would like to thank you for giving us the opportunity to deliver you a beautiful experience. We strive to ensure that each guest have a flawless journey while staying with us. Thank you again for choosing Kempinski Hotel Guiyang. Looking forward to welcoming you back soon!

Réponse de l'établissement: Dear distinguished guest, We would like to thank you for giving us the opportunity to deliver you a beautiful experience. We strive to ensure that each guest have a flawless journey while staying with us. Thank you again for choosing Kempinski Hotel Guiyang. Looking forward to welcoming you back soon!

Réponse de l'établissement: Dear guest,Thank you so much for taking the time to share your detailed and wonderful experience at our hotel! We're absolutely thrilled to hear that you and your family had a pleasant stay with us.We're delighted that you liked the renovated deluxe twin room. And it makes us even happier to know that our staff, from the bell boys, front desk team to the restaurant servers, left a positive impression on you with their professionalism and friendliness. Their dedication to providing excellent service is what we strive for, and your recognition is the best encouragement for them.Moreover, we're pleased that our hotel's location, with the nearby shopping mall, convenient stores, and the proximity to Jia Xiu Lou, added to the convenience of your trip. Regarding the distance from the subway, we understand it might cause a bit of inconvenience, and we'll keep exploring ways to enhance transportation options for our guests.Thank you again for choosing our hotel. We sincerely hope to have the pleasure of welcoming you and your family back in the future for another memorable stay!

Réponse de l'établissement: Dear distinguished guest, We would like to thank you for giving us the opportunity to deliver you a beautiful experience. It is so nice of you to recognize our Carl's efforts and genuine care to our guests. We strive to ensure that each guest have a flawless journey while staying with us. Thank you again for choosing Kempinski Hotel Guiyang. Looking forward to welcoming you back soon!

Réponse de l'établissement: Dear guest, Thank you very much for choosing to stay at the Kempinski Hotel Guiyang and taking the time to share this warm and detailed review of your stay! We are delighted to know that you and your family liked our carefully decorated family-themed room. It makes us very happy to hear that the children could enjoy themselves in the play tent and on the slide. We are also honored that our breakfast with a combination of Chinese and Western cuisine, as well as the exquisite dishes like works of art and the attentive service in the restaurant, have won your recognition!The needs of every guest are always close to our hearts. It is our great pleasure to add a touch of beauty to your journey with our warm service. We sincerely apologize for the unavailability of the swimming pool due to the renovation. We look forward to inviting you to experience the newly renovated facilities next time. We sincerely hope that we will have the opportunity to create more unforgettable memories for you and your family in the future!

Réponse de l'établissement: Dear distinguished guest, We would like to thank you for giving us the opportunity to deliver you a beautiful experience. It is so nice of you to recognize our efforts and genuine care to our guests. We strive to ensure that each guest have a flawless journey while staying with us. Thank you again for choosing Kempinski Hotel Guiyang. Looking forward to welcoming you back soon!

Réponse de l'établissement: Dear distinguished guest, We would like to thank you for giving us the opportunity to deliver you a beautiful experience. It is so nice of you to recognize our Edward's efforts and genuine care to our guests. We strive to ensure that each guest have a flawless journey while staying with us. Thank you again for choosing Kempinski Hotel Guiyang. Looking forward to welcoming you back soon!

Réponse de l'établissement: Dear Guest,Thank you so much for taking the time to share your detailed feedback about your stay with us. We are thrilled to hear that you found our hotel clean and pleasant, and that you enjoyed the in-room dining experience,your compliment on the tasty food and reasonable prices means a lot to our culinary team. It’s also wonderful to know that you appreciated the friendly and helpful service from our staff, as well as the varied breakfast spread in such a nice atmosphere. Regarding you mentioned complementary water issue. We will definitely share these points with our relevant teams to review and improve. We hope to better meet your expectations in these aspects should you choose to stay with us again. Thank you for recommending our hotel, we are honored by your support. We would be delighted to welcome you back in the future, and we’ll strive to make your next stay even more enjoyable.

Réponse de l'établissement: Dear distinguished guest, We would like to thank you for giving us the opportunity to deliver you a beautiful experience. We strive to ensure that each guest have a flawless journey while staying with us. Thank you again for choosing Kempinski Hotel Guiyang. Looking forward to welcoming you back soon!

Réponse de l'établissement: Dear distinguished guest, We would like to thank you for giving us the opportunity to deliver you a beautiful experience. It is so nice of you to recognize our efforts and genuine care to our guests. We strive to ensure that each guest have a flawless journey while staying with us. Thank you again for choosing Kempinski Hotel Guiyang. Looking forward to welcoming you back soon!

Réponse de l'établissement: Dear distinguished guest, We would like to thank you for giving us the opportunity to deliver you a beautiful experience. It is so nice of you to recognize our efforts and genuine care to our guests. We strive to ensure that each guest have a flawless journey while staying with us. Thank you again for choosing Kempinski Hotel Guiyang. Looking forward to welcoming you back soon!