Do not go!! We booked with onthebeach to this 4* hotel for a week to relax away from the stresses of work! We booked this hotel on its 4* rating with access to all inclusive with pool and beach bar, snack, drinks, 3 meals a day and the on site Turkish bath, indoor swimming pool and gym. From looking at the pictures on the beach displayed we were happy with our choice and very excited to get to the hotel. Upon arrival we at 0130 the man at reception didn't even welcome us, instead he said "check in now? No it's too late it closed" to which I replied our flight was delayed getting in and eventually his assistant checked us in! He also said we don't normally have English people here. We were shown to our room, as we got closer I noticed the door wasn't even closed properly due to it being off the hinges! We then entered the room which was terrible! It was very small, dirt all around the floor, a puddle of water where something was leaking in the bathroom, the basin of the toilet was disgusting! There were sockets coming away from the wall which were live, holes in the floor where it wasn't complete, screw heads sticking out the bed head, and the pillows didn't even have covers on were filthy and just clumps of cut up foam inside! I went and asked for pillow cases and told they had none and to wrap sheets around them! We then tried to take a shower with no hot water! The next morning I went and saw the manger who looked at the room and quickly moved us. The new room was better in terms of size however again in the bathroom there was mould, no drain cover (see picture) cracks where the air conditioning was, under tables the floor was dirty and the sofa was also in a bad state. We didn't once in 5 days have our towels or bedding changed! Which even at home I change when hot every other day! The hotel itself is not advertised correctly! There is no beach bar, the alcohol served is either beer, vodka or gin, there's no dining area over looking the beach, the snacks were a bit of bread with feta cheese on (picture). One morning they had chips for breakfast which being a chip fan made me happy until I took a bite to realise they were last night's chips from dinner and stone cold! We were unable to sit around the pool area due to the loud music which was unbearable! Being 35 I don't mind music being played but this was so loud I felt I was in a nightclub! After I asked if it could be turned down I was ignored! Meaning we had to leave the hotel 3 out of the 4 days we were there! There were no real beach towels and the beds you had to sort yourself again nothing like the nice pink beds you show on the website! There was no shop, gym, Turkish bath or indoor pool as advertised on the website and on the hotel's personal website! We wrote to on the beach who have claimed no responsibility for false advertising and the hotel themselves deny all about it!
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