Évaluations de OMO5 Hakodate by Hoshino Resorts

This hotel didn’t provide ANY cleaning service to our room and treated us impolitely! The service of Japan is deteriorating. And the customer service of this hotel is particularly poor. We stayed in the hotel of 2 nights. On the 1st day we arrived late. On the 2nd day, we left the hotel in the morning and went to the Hakodate Morning Market for breakfast. Since we prepared to come back to home after breakfast, we stick the plate “Do disturb”. After breakfast, we came back to the hotel room first for a short rest and left again for site seeing. Before leaving the hotel room, I want to put a sticker on for requesting room service. But ridiculously there is no such a plate. Then we came down to the service counter and asked if there would be room cleaning service. The young guy answered affirmative so we left. At night, we come back to the hotel and wanted to have a hot shower. But then we found the used towels were not replaced and the rubbish bins were all still full! We knew that many Japan hotels would only provide minimal cleaning service, but at least not none! My wife then came down to counter for enquiry. The staff noted that their cleaning crew should have missed our room so apologised to us. Then we waited for a long while for the clean towels. And then the same staff came up and gave us towels. In the next day we got up a little bit late and wished to go to the Morning Market again for breakfast again but it seemed insufficient time for us to check out timely at 11:00 am. Then I asked a staff at counter whether she could do me a favour for waving us the charge for extension for an hour. But the staff replied us simply no. I said your hotel didn’t provide us the room cleaning service but so mean to customer for just a favour. She answered by Google Translate that they only provide brief cleaning service. I told her no any service had been provided, even removal of rubbish and replacement of towels. And then she said coz we had displayed the “Don’t Disturb” sign. It appeared that they had a system to record the reason for not doing service. But their cleaning crew would not revisit the gutsy rooms later. They also didn’t provide signs for requesting for service. The most terrible was the attitude of the staff. They didn’t think they had any responsibility for that and remained a poker face to customers! I told them that I’d give them a poor rating on web but they just expressed not care! What a hotel of so poor services! Total not acceptable! Staff in customer services are very poor in English. Moreover, on the 2nd night we booked 2 seats in hotel shuttle bus from the Ropeway station back to hotel but there coach didn’t arrive on time so we found our way to hotel. Very disappointed of this hotel.

Good customer service. Good location which just 5mins from Hakodate station. Excellent onsen. The only issue on the bathroom which shower area is a bit old-style ….

The front desk staff can’t speak fluent English. Better arrange few more multi-language staff to facilitate the guests.

Pretty good stay. The place is crowded of Chinese tourists so you cant really use the hot spring that much. Overall the hotel is pretty good!

The free shuttle is perfect for visiting all the major locations. Hotel is very stylish

New build hotel. Good location. Super onsen . Super friendly staff . Rooms for Japan size big and beds are comphy .

Great Breakfast, nice onsen. Good environment

Good, very nice

just soso

Nice!

酒店前台辦入住的時候遇到一個説中文的男生讓溝通變得更順暢，他拿出酒店介紹手冊和酒店免費遊玩大巴耐心詳盡地介紹了酒店的各種設施、場地和免費的外出遊玩大巴的路線、乘車方式等等。酒店很新，大廳附近有自助存行李的櫃子，房間很乾凈（注意在玄關換鞋再踩裏面的地毯）。二樓的base牆上畫的很可愛，介紹了附近的美食和景點元素。房間內洗手液的味道有些像LELABO的檜木，洗完手香香的。 服務：值得一提的是酒店前台幫忙打電話預約餐廳真的很棒！

酒店距離JR函館站5分鐘左右距離，酒店提供免費接駁巴士到唔同景點，但班次時間較長，房間空間大，廁所三分離，職員服務唔錯，而且早餐自助餐種類選擇多，另外有提供溫泉和公共休閑空間，整體唔錯👍

各方面都還可以 設施：可以 衞生：好 環境：好 服務：好 離JR站點很近，周邊有比較多吃的，還專門有車子可以免費送去五楞廓轉一圈，性價比還可以

位置方便，距離車站只有8分鐘路程，琥珀溫泉特別浸完皮膚滑捋捋，早餐非常豐富有任食海鮮丼，函館牛奶非常重奶味