Avis : Grand New Century Resort Xianghu Hangzhou

Wonderful experience at this hotel. The staff is very helpful and kind. The rooms are gorgeous and spacious. The different varieties of breakfast was delightful. Beautiful beautiful hotel and deco

The Hotel is perfect. The front desks are very friendly and helpful.

If you are thinking of booking this hotel, do it. Absolutely lovely looking room. Big bath and beautiful view (for us). Only thing to note for foreigners is that you need a swimming cap for the pool which we had to purchase, wish we knew this sooner as we could have sourced elsewhere.

The hotel is a good escape from the more popular West Lake area and is tucked away in an area filled with farms and quiet riverside ambience. The hotel room was large and had good natural light due to its big balcony window. The downsides were a smokey smelling bathroom as someone previously had smoked in the room. The pillows were too soft and couldn't support our necks, causing headaches in the morning. Also for breakfast, it was extremely crowded as there were not enough tables to seat all the guests. We wanted to sit outside and was told by the staff to simply stand outside and wait for people to leave but there was not much space out there either. Many of the guests were unhappy and arguing with staff causing an uncomfortable atmosphere.

首先，房間很大，看到我們帶孩子給了升級，更大，酒店很新，設施很全，完全找不出噪點，酒店就膠囊咖啡機和茶壺，愛聊天的媽媽們滿分好評，吧枱的轉角沙發也適合小朋友上網課，空調給力，窗景好。最重要的是小蕊管家從沒入住開始就開始貼心服務，太周到了，體驗感拉滿，💯好評！

房間衞生很乾凈，餐廳的菜很好吃菜品多樣，環境也不錯，提供的一次性洗漱用品也不錯，房間寬敞明亮很好，大堂有免費茶飲 ，經理小任服務也非常周到熱情，有求必應，交通很方便，出行便利 早餐很好吃，房間很大很舒服，五星好評

酒店設施完善，客房舒適，配套設備一應俱全，健身房和游泳池。 早餐品類豐富，選擇多樣，新鮮美味。 最讓人感動的是其貼心服務，經理小任服務超好退房還送了伴手禮，讓我們感到暖心，下次來杭州仍選這裏！

這次來杭州是 杭州的蕭山區 一份杭州的另外一份記憶印象 湘湖印象 酒店的大堂亮堂 漂亮 套房的面積很大 非常氣派 送的香辣雖然很小一衹 但是非常好吃 茶水也泡了 非常的好喝可口 謝謝管家莉莉安的細心周到

酒店早餐豐富可口 前台小巖服務態度認真 wifi 空調都跟給力 停車也是免費 早餐自助餐 口味不錯～ 特別要表揚的就是衞生間內配的梳粧區域，感覺特別合適，塗臉，吹頭髮都可以坐着，很人機工程，新酒店，設計就比較貼近現代人的需求～ 酒店周邊比較荒蕪，部分區域還在施工，但不會影響睡眠，衹是外出散步灰塵比較大～

整體感覺很好，房間很衞生還有水果送，小任經理服務很專業也很細心，晚上在陽台吹風玩玩手機很舒服，夜晚也比較安靜，酒店入住的特別多，晚上餐廳人比較多，不過都能接受，總體感覺很好，下次還住。

前台小麗小姐姐服務棒棒噠~添加了微信後期間有問必答，反饋的問題能及時跟進處理，房間寬敞明亮，床品超級舒服~杭州最近天氣實在太熱，酒店內很適合擺爛，外賣有機器人送，很方便~

第一次住這酒店，體驗感非常好！下次還要入住這裏！服務周到 管家小燕非常貼心 入住的一晚上還來問有沒有需要補充的東西 房間乾淨整潔 設施齊全 讓人有賓至如歸的感覺 周邊有湘湖 森泊水樂園 海洋公園 適合帶小孩來遊。 酒店房間裝修又新又乾淨，游泳池娃娃玩得也很開心。

因為是為了去湘湖、這次是盲選的酒店，沒想到超出意外的不錯；酒店設施很新，房間面積也挺大了，有浴缸，小朋友泡澡很開心，可以跟前台要一次性泡澡袋；酒店泳池稍微小一點點，但是也滿足小朋友玩和自己游泳了。因為游泳，小朋友洗完澡 客服阿姨又重新打掃了一遍、更換了床單。服務不錯。管家小蕊也很仔細，總體入住滿意。

房間衞生很乾凈，餐廳的菜很好吃菜品多樣，環境也不錯，提供的一次性洗漱用品也不錯，酒店的房間寬敞明亮很好，大堂有免費茶飲 停車也方便進出免費，值班經理小任服務也非常周到。早餐很好吃，種類非常多很推薦價格非常平價，很有性價比房間還給我提供了免費的礦泉水，酒店內還有健身房和游泳池使用，酒店內還有中餐廳菜品都很好吃，五星好評！！