The Serene House

What a wonderful location - so central to all the tourist attractions. I loved the quaintness of the setting. However, a lone foreigner during Labor Holiday can be a challenge. The staff tried their best and was very welcoming. The price is a bit steep, but I guess due to the holidays. Breakfast was just so-so and dinner as well. However, I had a great stay.

Hotel is situated very near to the shores of the famous West Lake. You'll reach it in less than 8 minutes walk from the hotel reception entrance. It's quiet and is actually part of a purpose built housing estate for the local residents. A lovely quiet and peaceful compound. Staff are efficient, courteous and well presented. We got an lovely upgrade to a suite, which we weren't expecting. HUGE room with lounge and office space. Great in-room facilities: delonghi kettle, Nespresso machine, great toiletries from L’Occitane and a platter of fresh fruit on arrival. Bed was comfy and bathroom was amazing. We were only there for one night but we would definitely rrturn for thaf. I would, however, I would probably give the breakfast and dinner package a miss. It didn't have the same quality as the impression that hotel wants to give. For me it tasted like pre-prepared and then re-heated food. It was well presented but lacking in proper freshness. Breakfast again well presented but not the greatest quality. In a nutshell, location great, room great, food package... Not so. Would return!

酒店座落在景區附近，周邊有西湖景區，茅家埠及靈隱寺等景區，出行相當方便。酒店與眾不同沒圍牆沒大門，幾十幢房子像走進一個村莊。有原住民居住，很接地氣感興趣可與村民聊聊。但絲毫不影響客人居住。 大家的家.隱湖雲舍做到了讓客人有回到家的感覺。管家小章早早與吾加了微信徵詢何時到酒店，辦好景區車輛通行報備，做好接待準備，幫預訂酒店晚餐，徵求我們套餐A或B。前台小潘在停車場迎候我們幫拿行李，小宋幫我們升級到行政套房並送至房間，關照有需求隨時聯繫前台或微信。房間乾淨整潔寬敞，硬件五星級的配備，視覺，感覺，很舒服。特別值得一提的是晚餐定食不太適胃口，我們準備點外賣，前台小宋知道了馬上聯繫餐廳送上可口的麪條到房間。退房時大堂何經理關切詢問並送了伴手禮，幫拿行李一直送我們到停車場。酒店的年輕服務人員用細緻周到的服務，讓客人感受到家的温暖，得到很多客人好評。他們用行動踐行了酒店的名稱，名符其實“大家的家，隱湖雲舍”。

酒店服務很好，提前聯繫問了除了訂單備註外的需求，進到房間，看到自己提的需求他們都細心做到了，讓人瞬間蠻舒心的！管家小宋，一丹，子俊全程服務都是五星標準！因為到店較晚了一些，就沒有去享管家一直力推邀請的贈送的私湯服務了，離店經理問了住店感受以及有沒有不滿意的地方，提了幾點房間的紙巾偏薄，且紙巾盒抽取方式不合理，影響使用。衞生間可配置一次性馬桶墊，這樣會更衞生…..他們都有高度重視，希望下次再入住這兩點已經改進了！

這次去黃龍體育館看演唱會 所以選擇了這家比較安靜 在景區裏的 出行也都很方便 酒店呢 當時訂的是榻榻米房型 後來給我升級了 房間裏面是屬於比較温馨的感覺 很不錯 也很乾凈衞生 加了V之後 有24小時管家服務 有什麼需要都可以V上聯繫就OK了 再來講講缺點我 由於我們去的時候 杭州回暖 景區裏面蚊蟲也多了起來 房間裏有蚊子 手動拍蚊子 還有比較頑強的蚊子沒拍到 第二天跟酒店方説了之後 他們第一時間就到了房間 給我拿了電蚊拍 驅蚊液 防蚊液等用品 服務真的很不錯 菜品 早餐我也沒起來吃 所以不知道 …哈哈哈

房間面積寬敞、乾淨整潔，乾濕分區，淋浴區出熱水快且水量均勻，花灑好用，排水通暢！ 早餐種類不算很豐富，但品質還可以！現煎的雞蛋卷餅好吃😋。 服務態度很好，住宿區沒有電梯但有工作人員幫忙搬行李，也有電瓶車接送小區！打網約車也方便！