Four Seasons Hotel Hangzhou at Hangzhou Centre

We stayed at Four Seasons for 2 nights & had excellent service from staff. Special mention to Emily, Annie , Cherry & Zac for their attentiveness & recommendations to places of interest & food which makes our stay a memorable one. Highly recommeded for anyone looking for a hotel stay in Hangzhou.

The room was spacious, very comfortable and spotlessly clean. Special thanks for the first-class and impressive service provided by Sami at the Club Lounge. As we wished to have dinner at the Chinese restaurant that was fully booked on that evening, Sami repeatedly checked with the restaurant and finally got a table for us. The food at the restaurant was delicious and the staff offered quality service to us. We also had a great time, enjoying the food during the afternoon tea and happy hour at the Lounge. However, the breakfast was average, service was good but the varieties and standard of the food was average. The dumplings were dry and chewy!

Four Seasons being the Four Seasons. Warm hospitality from the moment you step inside the hotel. Mostly very good. Two issue for improvement though. Not enough variety for breakfast and there is room for improvement in terms of the quality of the food. The sauna and steam room facilities would be even better if there is a cold plunge pool. Used the executive lounge as well, and Julia and Lynn at the executive lounge were outstanding.

A Perfect Stay at Four Seasons Hotel Hangzhou at Hangzhou Centre I had a truly satisfying stay at the Four Seasons Hotel Hangzhou at Hangzhou Centre. The hotel’s facilities exceeded my expectations in terms of both quality and comfort. I had the chance to enjoy the sauna, Finnish hammam, and jacuzzi — all were well-maintained, clean, and incredibly relaxing. My stay included access to the Executive Lounge, where I sampled a variety of appetizers that were both delicious and thoughtfully prepared. The staff throughout the hotel were warm, friendly, and always eager to help. I would especially like to thank Randy Xie from the reception team for his fluent English and kind assistance during my stay. For anyone looking for luxury, comfort, and top-quality service in Hangzhou, I can highly recommend this hotel.

We had a wonderful stay at your hotel . Want to thank Louis the concierge for his prompt handling of our requests ( restaurants recommended all great 👍, bought show tickets efficiently 👍），want to thank Emily n Kevin for their effective care - really made us feel so special ! All in all a memorable experience 👍🙏

Awesome service, decided to get an upgrade to the suite and all amenities work perfectly. Sound proof is great