XIANGHU XIAOYAO MANOR

POSITIF - Emplacement idéal - Hôtel quasiment neuf (2021) - Excellent accueil - Chambres spacieuses et mobilier moderne - Salle de sport équipée avec sauna et hammam NÉGATIF - Mauvaise expérience : après avoir bu quelques boissons, le serveur a appelé la réception devant moi pour me demander si j'avais suffisamment d'argent sur la caution pour payer la boisson. La prochaine fois, il faudra peut-être lui apprendre à ne pas poser la question devant le client, car ce n'est pas très agréable dans un hôtel 5 étoiles. - La piscine extérieure n'est ouverte que de 15h à 19h et il n'y a pas de transats pour bronzer. - Le restaurant chinois n'est pas ouvert en permanence.

This place is really beautiful. And it's close to Xiang Lake which I think is worth visiting besides the famous West Lake. We had a very comfortable stay there. Rooms are clean n spacious. But their central warming system turned the place really warm during the night. So much so we have to open the window to let cold air in to cool the room. The air conditioning can't cool it down enough. For service I'll give it 4 stars given this is 5 star hotel. So I have higher expectation. The counter staff when we checked in that night did not give a good first impression. She wasn't rude n in fact was courteous in her words but I couldn't feel it in her tone or body language, something like coming out of a robot. I felt that in other service staff in other places too. But fortunately the other staff we encountered the next day wasn't like this. We can feel the warmth in their tone. And the next day during breakfast, there is no service at all. No one to bring us to the table. No one to clear our table. Nor anyone asked if we want any drink. The two staff in the restaurant stick together n stand around a pillar n will move together once in a while to clear tables after a table left. Otherwise they will stand there chatting. So, except a little service lapses, this hotel is definitely worth staying when you are in Hangzhou.

Amazing resort, this is the most beautiful resort i have ever been. Whenever you look, everything is beautiful, it is like painting. Location is a bit remote, but it is perfect for us who came to relax. The lake is also beautiful and peaceful, not touristy and crowded place. We have a great time walking around the lake with our daughter. The staff in this hotel are all very helpfull. And i want to say thank you to Ida, the staff who came to fix our TV. We wanted to try some local food and it was night already and our daughter was tires, but we were having trouble ordering food in Mei Tuan because we don't have chinese phone number. Ida helped us trying to figure out how, even ordered and delivered it for us. Thank you for the help, Ida ! Once is not enough, we will definitely back to this resort again !!