Pour garantir l'authenticité des notes affichées, nous ne nous limitons pas à un simple calcul de moyenne. Nous appliquons plutôt une méthodologie scientifique qui intègre deux facteurs essentiels : la fiabilité des avis et l'actualité des expériences des clients, afin d'établir une évaluation finale précise.
Avis vérifiés
Emplacement8.4
Commodités8.0
Service8.8
Propreté8.9
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Toutes les évaluations(9)
Évaluations positives(7)
Évaluations avec photos/ vidéo(2)
Évaluations négatives(2)
Invité
Chambre pour 4 personnes, avec vue
Séjour au déc. 2023
Entre amis
1 évaluation
10/10
Exceptionnel
Publiée le 3 fév. 2024
Super clean and super comfy bed! Spacious and all the staff are helpful. Will definitely book this again when I go back to Hanoi! Worth every penny!
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Erick Firmansyah
Chambre pour 4 personnes, avec vue
Séjour au déc. 2023
En famille
4 évaluation
9.5/10
Extraordinaire
Publiée le 15 janv. 2024
Spacious room for the 5 of our family, 3 adults 2 children.
the receptionis Mint, is really helpfull. hers english is excellent, she also help us to arrange the trip to Sapa.
We'll be return to this hotel on our next visit to Hanoi.
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Eskimo66
Séjour au fév. 2023
Seul
2 évaluation
9.0/10
Excellent
Publiée le 18 mars 2023
Good location, great service, okay breakfast. However, I stayed on the 4th floor but can smell food (possibly from the hotel’s breakfast preparation) and hear noises (from cleaning of the nearby rooms) since early morning every day.
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Réponse de l'établissement: On behalf of the whole team, I would like to thank you very much for choosing to stay at our hotel on the recent trip. As a long-term commitment, we will keep on trying our best to help make your trip to Hanoi a most comfortable & memorable one. We thank you once again for your patronage and look forward to seeing you soon. Lily(ms.)
Linh
Chambre double supérieure
Séjour au mai 2023
Seul
2 évaluation
10/10
Exceptionnel
Publiée le 23 juin 2023
Amazing service with greatly friendly staff. My number one choice to stay in Hanoi.
Traduire
Réponse de l'établissement: Thank you for your encouraging and supportive review! We are glad to learn that your overall experience with us was enjoyable. All your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We look forward to seeing you on your next trip to Hanoi.
Mona27
Chambre double supérieure
Séjour au juin 2023
Entre amis
2 évaluation
10/10
Exceptionnel
Publiée le 14 juill. 2023
Good!!!!
Từ phòng ốc - đến lễ tân và chủ bảo vệ đều ok và thân thiện cực luôn!!!
Thích nhất là các bạn lễ tân, bạn nào cũng niềm nở take care khách.
Sẽ quay lại nhiều lần!!!
Réponse de l'établissement: 對於您的經歷,我深表歉意。請注意,我已通知您,房間內沒有吸煙標誌。所有預訂均禁止吸煙。你抽煙,我們不得不關門 1 天來消除氣味。我們試圖在入住前警告您,但您故意違反,迫使我們罰款
light夏日
Chambre double de luxe
Séjour au nov. 2023
En couple
3 évaluation
10/10
Exceptionnel
Publiée le 8 janv. 2024
飯店非常的好
衛浴間、點心、冰箱、冷氣都無話可說的好~
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Invité
Séjour au mars 2024
Autre
10/10
Exceptionnel
Publiée le 1 avr. 2024
The staff at KeyPad Hotel were absolutely wonderful! From check-in to check-out, they were attentive, friendly, and went above and beyond to ensure a pleasant stay. Whether I needed assistance with my room or recommendations for local attractions, they were always eager to help with a smile. The service was top-notch and truly made my experience at XYZ Hotel memorable. Highly recommend for their exceptional staff and service!