Avis : Saturn - Vinhomes D'Capital Aparment

Réponse de l'établissement: Thank you so much for choosing our apartment and leaving this wonderful feedback! We are glad that you were satisfied with the cleanliness, comfort of the apartment as well as the taxi food service and the support from the staff. Hope to welcome you again soon!

Réponse de l'établissement: We appreciate your feedback and are sorry that your experience was not what you expected. We will take note of your comments and correct the errors so that all guests who experience my apartment have the best experience! However, we would like to correct some incorrect information in the previous feedback to avoid negative impact on the hotel's reputation.1. Room amenities: All rooms for 2 guests are prepared with 2 bath towels, 2 face towels and full toiletries. After each cleaning, we have housekeeping staff take pictures to check everything as well as have staff check the quality of apartment service before guests arrive. This guest used up all the bath towels, I told her to check in the closet but she said there were none so I asked the staff to bring more even though it was evening, after working hours.2. About the glasses and utensils: The guesthouse operates in the form of a serviced apartment – ​​different from a traditional hotel. In this model, items in the room such as glasses, cups, plates, etc. are fixed according to long-term standards, similar to those in a family apartment. After each guest, the housekeeping team always cleans, washes, disinfects and leaves them in the right place to serve the next guest. However, because they are not completely replaced every day like in a hotel, in some cases, glasses may have water stains, light dust or dry marks after drying, especially when not used for a long time. This is not a sign of “dirt” or “unhygienic”, but is a characteristic that can be seen in reusable items in the apartment – ​​even in our own family.We always encourage you, if you feel uneasy, to rinse the glasses with hot water before using them – just like when using household items.3. Cleaning service misunderstanding:The property has a free cleaning policy every 2 days, which is clearly stated in the booking description. During her stay, she did not send any cleaning requests in advance, but only sent photos of the messy bathroom - a situation that arose due to personal use. Immediately after receiving the photos, we proactively asked you "do you want your room cleaned?", and only then did she confirm "yes". However, it was late at night, the housekeeping staff had finished their shift, so we scheduled the cleaning for the next morning and you agreed to this plan. The next day, the staff came to clean the room completely as requested.4. Contact and response time: She reported that it took more than an hour to contact and only received a response the next day. However, we would like to clarify: you contacted the intermediary platform (Trip), so the response time depends on the platform's processing procedures.On the contrary, all messages and requests sent directly to the hotel's support department were responded to immediately, even outside of business hours. During her stay, our customer service team and staff recorded that they had fully supported all her requests.In fact, after 7:00 p.m., she sent a photo of the wall clock with the words "don't run" - without any specific message. We proactively understood that the customer wanted to replace the clock because it was not working, and sent staff to replace it the next morning. She did not respond further after that.---------------------------------------------------------------------------------------------------We always appreciate all contributions from customers, whether compliments or advice - because it is an opportunity for us to improve the quality of our services. However, in some cases, if you do not reflect directly during your stay but only leave a negative review after checking out, it is very regrettable that we do not have the opportunity to listen and support in a timely manner. We always want to accompany you throughout your stay - just a message, our team will try to resolve it immediately. We hope that in the future, you can communicate more clearly for a more positive experience.

Réponse de l'établissement: Благодарим Вас за выбор наших апартаментов и за то, что нашли время оставить такой подробный отзыв.Нам очень приятно узнать, что Вам понравилось расположение на высоком этаже с прекрасным видом, удобства района, а также наличие стиральной и сушильной машин в квартире.Мы также искренне благодарим Вас за конструктивные замечания по поводу уборки ванных комнат, жёсткости матрасов и нехватки кухонной утвари. Приносим извинения за доставленные неудобства. Мы обязательно примем меры, чтобы устранить эти недостатки и улучшить качество обслуживания для будущих гостей.Будем рады вновь приветствовать Вас в наших апартаментах и постараемся сделать Ваше пребывание ещё более комфортным.С уважением,

Réponse de l'établissement: 非常感謝您選擇我們的公寓並留下如此精彩的反饋！我們很高興得知您對位置、提供的詳細訊息以及工作人員的支持感到滿意。同時，我們也非常感謝您對行李寄存服務的理解和體諒。對於給您帶來的不便，我們深感抱歉。行李寄存的附加費用是為了員工服務的成本，我們理解這可能對部分客人來説不太方便。我們會努力改進，期待下次能再次歡迎您的光臨！^^

Réponse de l'établissement: 저희 아파트를 선택해 주시고 이렇게 멋진 피드백을 남겨 주셔서 정말 감사합니다! 아파트의 청결함, 편안함, 택시 음식 서비스, 직원의 지원에 만족하셨다는 사실이 기쁩니다. 곧 다시 뵙기를 바랍니다!

Réponse de l'établissement: Thank you so much for choosing our apartment and leaving this wonderful feedback! We are glad that you were satisfied with the cleanliness, comfort of the apartment as well as the taxi food service and the support from the staff. Hope to welcome you again soon!

Réponse de l'établissement: Thank you so much for choosing our apartment and leaving this wonderful feedback! We are glad that you were satisfied with the cleanliness, comfort of the apartment as well as the taxi food service and the support from the staff. Hope to welcome you again soon!