Avis : Silk Path Hanoi Hotel

The hospitality is not up to Vietnamese standards. Usually when checking into a hotel, the guest is asked to sit down and a welcome drink is brought. Usually they will ask what your plans are and how they can help. None of that happened. In fact when we checked in they could only find one of the two nights. Even though I prepaid two nights, they made me sign an irrelevant paper stating that “if my company didn’t pay, I would”. At check out, they asked if I had taken anything from the mini bar. I told the receptionist that I hadn’t but she asked me to wait a few minutes so that housekeeping could check the room!!! That has never happened to me before. I must say though that the buffet breakfast staff was very attentive and helpful. Unfortunately the reception staff is not. Now the room, we had an interior room which was very quiet. Unfortunately, the curtains did not block the lights from the I terror of the hotel which were on all night. Also the bed was uncomfortable. For as expensive as this hotel is, I expected more.